Description:
The Front Desk Admin is responsible for managing the front desk operations, which include greeting visitors, directing them appropriately, answering phones, and assisting in various office administrative tasks.
Requirements:
Role and Responsibilities / Essential Functions
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Guest Reception: Warmly greet individuals entering the building, answer their queries, provide directions, notify the relevant staff of visitor arrival, and document details of all persons entering and exiting the building.
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Phone System: Operate a multiple-line phone system, directing calls to appropriate extensions, recording messages within the system, and facilitating conference calls as needed.
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Mail and Delivery: Receive and categorize incoming mail and deliveries, using the office system to distribute them. Oversee outgoing mail and packages, preparing them for pickup.
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Reception Area Upkeep: Ensure the reception space remains tidy and devoid of clutter.
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Support for Job Applicants: Guide potential employees by providing required materials like applications, pens, clipboards, and other resources like phone directories or Wi-Fi passwords.
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Finance Assistance: Support the finance department with tasks including filing, billing, data entry, and handling Accounts Payable and Receivable.
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Safety, Training, and Quality Assurance: Ensure that all front desk operations meet safety and quality standards and participate in relevant training as required.
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Other Duties: Perform other related tasks as assigned.
Required Skills / Abilities / Competencies
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Customer Service: Demonstrated experience or training in providing exceptional customer service.
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Technical Skill: Proficiency in computer systems and applications.
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Communication Expertise: Strong aptitude for both verbal and written communication.
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Autonomy: Ability to execute tasks with minimal supervision.
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Finance Knowledge: Familiarity with AP/AR processes is a valuable addition.
Education and Experience
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High school diploma or equivalent.
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Minimum of two years in customer service and office roles.
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Authorized to work in the US.
Mental/Physical Requirements
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Can remain seated or stand for extended periods while maintaining alertness.
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Occasional lift up to 30 lbs.
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Proficient at using computer keyboards and handling paperwork efficiently
