The Hotel:
Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage–beckoning travelers to deeply connect with the illuminating essence of our surroundings.
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleague’s become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Benefits & Perks
Opportunities to work around the world with Hyatt Hotels and Resorts
Discounted & Complimentary Hotel Room Nights
Enjoy free employee meals in our employee dining hall
Free covered parking
Medical Dental and Vision Insurance (Full-time colleagues)
Retirement savings plan
Excellent training and professional development
Tuition/Wellness reimbursement, up to $1,000 a year!
Employee Stock Purchase plan
Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more
Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
Roles and Responsibilities include but are not limited to:
Pay range: 60,000 - 75,000 annual
Grand Hyatt Scottsdale is seeking a dynamic and service-driven Director of Pool Operations to assist with all aspects of our recreation & pool operations. This role is responsible for delivering exceptional guest experiences while driving team engagement, operational excellence, and financial performance. The ideal candidate is a strong leader with a passion for hospitality, proven organizational skills, and the ability to inspire teams in a luxury resort environment. The Director of Pool Operations will oversee the Recreation and H2Oasis departments.
Operations & Guest Experience
- Oversee daily recreation operations, including pool areas, activities, and guest programming.
- Elevate service standards to ensure exceptional and memorable guest experiences.
- Maintain a strong presence in recreation areas to engage with guests and provide hands-on leadership.
- Ensure compliance with safety, sanitation, and resort policies and procedures.
- Pool Operations experience strongly preferred.
Team Leadership & Development
- Recruit, train, coach, and develop recreation team members.
- Foster a culture of accountability, engagement, and continuous improvement.
- Provide regular feedback, performance evaluations, and ongoing coaching.
- Lead by example in professionalism, service excellence, and teamwork.
- Promote positive staff morale and engagement.
Scheduling & Payroll
- Create and manage team schedules to align with business demands and labor budgets.
- Oversee payroll administration, ensuring accuracy and adherence to company policies.
- Monitor labor costs and productivity to support financial goals.
Project & Activity Management
- Plan, implement, and manage recreation programs, events, and activities.
- Lead special projects that enhance guest offerings and operational efficiency.
- Continuously evaluate and innovate recreation experiences to align with brand standards and guest expectations.
