La Prairie Beauty Specialist

Cos Bar Retail, LLC -
Scottsdale, AZ

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Job Details

$23 - $25 an hour

Benefits

Health insurance
Paid time off
Retirement plan

Qualifications

Employee relationship building
Retail store product knowledge
Meeting or exceeding sales goals

Full Job Description

Beauty Specialist - La Prairie Co-Op
Mission: Deliver the World’s Best Luxury Beauty Buying Experience
Reports To: Store Manager
Classification: Non-Exempt

Pay Range: $23-$25 plus commission

MAIN JOB OBJECTIVE
The Beauty Specialist associate ensures that they deliver the beauty best luxury experience through demonstrations and guidance across all products and services to new and existing clients.

Your mission will be to act as Cos Bar’s “La Prairie” expert. You will be providing courteous and superior service to clients, building a loyal client base, developing new clients, and meeting or exceeding sales goals.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Drives retail sales by achieving/ exceeding the established Cos Bar and La Prairie sales goals
Provide elevated client service to exceed client expectations. Assumes responsibility for each client through opening, servicing, closing and follow-up
Performs skincare consultations. Maintains a high level of product knowledge; educates clients on La Prairie creations and proper usage
Greets and engages customers effectively to create a welcoming environment
Nurtures and builds relationships with clients through use of both Cos Bar and La Prairie’s CRM tool
Utilizes appropriate, strategic, and effective methods of communication, including emails, phone calls, text messages, and social media
Demonstrates an ability to read and discover what brands and products are best for a customer by asking open-ended questions.
Sells with appropriate demonstration of hygiene.
Utilizes vendor supplied support collateral
Samples effectively.
Sells with integrity and trust while ensuring minimized customer returns.
Links selling; offering recommendations of other synergistic products.
Shows an ability to build a cosmetic regimen utilizing a variety of brands.
Demonstrates willingness and aptitude to team sell.
Consistently and accurately enters customer information into POS system
Communicates present and future events. Sends thank you cards and follows up with customers through effective clienteling techniques as outlined by Cos Bar.
Demonstrates an ability to develop a personal Beauty specialist relationship with customers.
Communicates the presence of the Cos Bar social media outlets and loyalty rewards program.
Keeps current on upcoming special events, product information and general business information
Books appointments for events and confirms them.
Works with vendor specific AE to plan, organize, and execute events. Demonstrates community and grassroots involvement to promote Cos Bar (i.e., local volunteer work in theater, schools, church, charity institutions, etc.)
Maintains proper communication with the La Prairie and other Account Executive to ensure appropriate supply of testers and samples and that sampling policies are adhered to
Demonstrates a thorough knowledge of core brands.
Understands each brand’s philosophy and differentiation.
Knows enough to make the best product/brand recommendations to a customer based on their needs.
Continuous self-learning by utilizing in-store brand training manuals and collateral to learn more about brands.
As a Beauty Specialist, much of the learning is done through self-study and mentorship from other more seasoned Beauty specialists on the team.
Ensuring that you keep up with current brand changes.
Is expected to actively participate in ongoing vendor trainings
Abides by the Dress Code as defined in the Employee Handbooks and may reference managers if there are any questions or clarifications.
Beauty specialist are expected to arrive at work on time and sales “Floor Ready” (Reference employee handbook)
Must be a self-starter and be able to follow through on assigned tasks with little or no follow up from management. (Tasks must be completed in a timely matter)
Must be flexible in scheduling and help out in store coverage based on business needs.
Works well with others while contributing to creating a positive work environment for everyone.
Demonstrates eagerness to learn proficiency in processes necessary for daily business but not limited to (packing/unpacking merchandise; receiving and sending transfers; opening/closing)
Ensures thorough knowledge and effective, efficient use of POS to complete customer transactions, email, locate and investigate inventory.
With training from the manager will understand and execute responsibilities of managing a brand.
Drawers and shelves must be organized and merchandised to Cos Bar standards.
Communicates stock levels and store specific trends to the buyers.
Understand and become proficient on how to handle damages, returns, and testers as it relates to specific brands and Cos Bar processes.
Adheres to Cos Bars enhanced Covid-19 safety guidelines, store reopening guidelines and No Touch policies.
Receives and processes cash and credit card payments

Work Environment
This job operates in a retail environment with merchandise displays and items available for purchase in inventory.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work
This is a retail store position, and hours of work and days may vary depending upon business needs. This position regularly may require long hours and frequent weekend work not excluding holidays.

Travel
This position may require some travel based on business needs.

AAP/EEO Statement
Cos Bar Retail provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cos Bar complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Cos Bar Retail expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cos Bar’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PRINCIPAL SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES REQUIRED

Education:

Associates or Technical degree/certification in cosmetology or beauty related field

Work Experience:

A minimum of 2 years of cosmetics/skincare sales experience preferred. Equivalent sales experience in a luxury jewelry, fashion or accessories environment also seriously considered
Strong verbal and written communications skills
Possess strong interpersonal skills to communicate with confidence to both internal and external customers
Superior client service skills
Demonstrated ability to meet or exceed sales goals
Demonstrated knowledge of products and services; ability to use knowledge to inspire clients to make purchases
Experience in and success in prospecting for and developing new clientele
Ability to work as a team player in a fast-paced environment, handling multiple priorities and quickly learning new products and procedures
Good knowledge and understanding of luxury beauty industry
Highly dependable; flexible to work various schedules and some holidays

COMPETENCIES REQUIRED

Supporting Vision & Purpose
Customer/Client Focus
Decisiveness
Communication Proficiency
Detail Oriented
Entrepreneurial Mindset
Drive for Results
Dealing with Ambiguity
Integrity and Trust
Flexibility
Ethical Conduct
Eager to learn

Employees regularly working 30+ hours a week are eligible for our comprehensive benefits package, including health insurance, retirement plans, and paid time off.

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