Farrow Harley-Davidson is a great place to have a rewarding career! Our busy parts and service department is seeking a Parts and Service/Labor Specialist, with excellent customer service skills, to help retail customers purchase parts and accessories, receive parts and stock into inventory, guide customers through the motorcycle maintenance and repair process, provide service options and costs, and much more. Our dealership's exciting, fun, and dynamic culture embraces a lifestyle of freedom, passion, good times, and great rides! Apply now and drive your career forward with this great opportunity!
Responsibilities - Parts and Service/Labor Specialist:
- Help retail customers purchase parts and accessories, receive parts and stock into inventory, guide customers through the motorcycle maintenance and repair process, provide service options and costs, and much more.
- Keep inventory neatly stacked and orderly, keep parts/accessory showroom clean
- Provide excellence customer service
- Answer questions about parts and accessory merchandise and motorcycle service maintenance and repair options and costs
- Handle telephone transactions quickly and courteously.
- Offer "specials" and additional products
- Diagnose motorcycle problems and estimate maintenence/repair costs
- Assign jobs to technicians based on skill level
- Occasionally assist technicians with service work.
- Perform cashier functions as needed.
- Become efficient with the computer system for service and parts management
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
- Treat all employees and customers fairly, courteously, and with dignity.
- Be honest and fair in all business dealings.
Qualifications - Parts and Service/Labor Specialist:
- Harley-Davidson motorcycle parts and service knowledge and experience preferred
- Excellent customer service and communication skills
- Able to look up parts and quote prices using proper catalogue for particular motorcycle.
- Experience with point-of-sale and computerized inventory systems or able to quickly learn
- Occasionally requires the ability to balance and push a 600-900 lb. motorcycle.
- Motorcycle endorsement required or ability to obtain upon hire
- Valid Driver's license and ability to pass a motor vehicle check
Full-Time Benefits:
- Base pay with commission opportunities
- Health, dental, vision, and disability insurance available after 90 days
- 401(k) with employer match
- Paid time off
- 5 day workweek - we are closed on Sunday and Monday
- Employee discounts
Pay: From $500.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
