The Administrative Services Manager will assist in supervising the Administrative/Reception Team in their day-to-day roles. In this role, you will be providing ongoing training, support and leading the team to be successful. The Administrative Services Manager will be the day-to-day liaison for our Administrative Assistant/Reception team when it comes to giving top notch service to all clients whether incoming calls and/or emails as well as all THD employees. In this role, you will build and maintain relationships with our administrative team to promote consistent top-quality service to THD customers and work with our internal THD teams to provide a smooth and consistent flow of information. The Administrative Services Manager is expected to be sharp, high-energy, detail-oriented individual who possesses excellent interpersonal skills, telephone etiquette and verbal communication skills
Essential functions (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)
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Accomplish department objectives by assisting Sr. Manager with managing staff, planning and evaluating department activities. Assist with interviewing new hires and providing feedback.
- Responsible for training of any new employees onboarded to the Administrative Assistant/Reception team; as well as tune-up training for current team members
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Job has a responsibility for the supervision of others which includes the recruitment and training of personnel, reporting employee issues, conduct performance evaluations, disciplinary actions, and terminations, approve time off requests and manage timekeeping of team in UKG.
- Provide direction to team members, including constructive criticism and positive feedback to support personal development and ongoing improvement. This would include the reporting of any employee issues when it comes to disciplinary needs.
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Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
- Assist with developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
- Maintain quality service standard by enforcing customer service standards, analyzing call volume, problem solving by team members on phone calls and recommending system improvements.
- Monthly report to VP of Customer Relations and Sr. Manager recapping monthly Admin. Tasks completed by team members.
- Timely & accurate database entry of new requests by yourself and your team.
- Communicate with clients to ensure all their needs are understood and addressed with the appropriate THD employee
- Daily communication with adjusters and customers to provide an accurate status update when you or your team is able
- Resolve any issues that may arise during the day or get with Sr. Manager for assistance, as needed
- Contribute and assist team members to meet goals and deadlines
- Assist team members with urgent call needs
- Possess time management and organization skills to handle multiple tasks and clients at once
- Responsible for answering rollover & team calls
- Work directly with the Sr. Manager of Insurance Operation on any needed reporting needs
- Responsible for oversight of all aspects of THD furniture purchase program
- Have knowledge of & be proficient in all administrative duties required in order to help team members as needed.
- Adjuster Portal communications - TAWK
- Regular and reliable attendance is an essential function of this position.
- Perform other projects and tasks as requested by management
Competencies
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Proficiency with MS Office and Internet Explorer with remote office set up.
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Excellent leadership and people management skills
- Proven persuading and influencing skills on the phone
- Possess strong telephone skills with the ability to identify key issues, evaluate facts and recommend appropriate action
- Excellent customer service skills
- Professional verbal and written communication skills
- Ability to train, counsel and motivate employees.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Remote employees are expected to be available and communicative during scheduled work hours.
Physical & Mental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
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Prolonged requirement to sit whilst completing computer and desk-based tasks.
- Must be available during the core hours of 7:00AM to 7:00PM CST. During any THD designated catastrophe you may be required to work additional hours including evenings and weekends.
Travel required
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Must be able to travel for required training and team building, which may include overnight stays in a hotel.
Required education and experience
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1-2 years of Insurance Housing preferred
Preferred education and experience
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Minimum high-school graduate or GED
- Prefer 1-2 years of supervisory experience.
- Prefer 1-2 years of college.
Additional eligibility requirements
Affirmative Action/EEO statement
Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee’s employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran’s status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Good-Faith Estimate (including bonus or commission)
The posted compensation range represents an estimate and may include both base salary and variable components such as commission and performance-based bonuses. Total compensation will ultimately be determined based on the candidate’s experience and qualifications.
General Description of Benefits
Alacrity Solutions offers a comprehensive benefits package, including but not limited to medical, dental, and vision coverage, paid time off, a health savings account, and an employee assistance program.
Work Schedule
Full Time, 80.00 hours per pay period (2 weeks)
How to Apply
Click the Apply button on this site. You will be linked to the Alacrity Solutions Career Page. Our career page can be found at https://www.alacritysolutions.com/about/careers/#current
Personal Information Retention Policy
Personal information will be retained for a minimum period of one year in accordance with applicable policies and regulatory requirements.
Post Closing Date
This position will be open for a minimum of three days and until a top applicant is identified.
