About Our Agency
With more than 18 years as a State Farm Agent, including the past 12 years serving Dickson and the surrounding communities, our agency is built on a commitment to exceptional customer service, integrity, and helping people protect what matters most.
Before becoming a State Farm Agent, I was a high school teacher and coach, and those experiences continue to shape my leadership style. I believe in coaching, mentoring, and helping team members grow both personally and professionally. Our agency fosters a supportive, collaborative environment where hard work is recognized, continuous learning is encouraged, and every team member has the opportunity to make a meaningful impact on our customers' lives.
If you're looking to join a team that values relationships, professional development, and making a difference in the community, we'd love to meet you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Doug Varner - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
