The Task At-Hand:
Willie's Remedy+ retailers count on us after the order is placed - this role is how we show up for them.
As the JuneShine Brands Direct-to-Retail Support Associate, you will manage inbound support tickets from licensed retail partners through our CRM platform, serving as a primary contact for retailer inquiries related to orders, products, and account support for Willie's Remedy+. In this role, you will collaborate with internal teams including sales, operations, and fulfillment to resolve issues efficiently while tracking support trends as the D2R channel grows. You will also help develop FAQs, canned responses, and SOP's while partnering with the CX Manager on reporting and process improvements to enhance the overall retailer experience.
This one's for the problem-solver who's energized by a full queue and takes pride in getting every retailer to a resolution.
[Due to the high volume of applications, this role will be pulled down by end of business on Tuesday, July 7th. This is ensure every application receives a thorough and timely review!]
Who We Are
Our Company
JuneShine Brands was built by people who believe you shouldn't have to choose between living well and working hard. Our founders met through a shared love of surfing, the outdoors, and chasing experiences worth having. That spirit still runs through everything we do.
We are a company with a purpose beyond profit. Every brand we build exists for a reason. We believe the next generation of consumers will choose brands that reflect their values, and we intend to build exactly those brands.
We hire exceptional people and get out of their way. Flexible hours, no micromanagement, and trust as the default — we take cues from Yvon Chouinard's Let My People Go Surfing, a book we give every new hire on day one. What we ask in return is simple: own your work, deliver with excellence, and never let flexibility come at someone else's expense.
We value people who are hungry and humble, who take ownership without being asked, who move fast without cutting corners, and who make everyone around them better. If that sounds like you, we'd love to meet you.
JuneShine Brands is a purpose-driven organization composed of a diverse and dynamic group of individuals with varied backgrounds, passions, and beliefs. We are committed to fostering an inclusive environment where everyone’s unique perspectives are valued. We seek to hire self-motivated, independent thinkers, who embrace challenging the status quo. Join us at JuneShine Brands where you’re encouraged to bring your authentic self to your craft every day. As a proud equal opportunity employer, we are dedicated to ensuring fairness and equity in our hiring practices.
You must reside in the United States to be considered for this position.
This role supports multiple beverage brands within the JuneShine Brands portfolio, including alcohol and hemp-derived THC beverages.
All Juneshine Brands products are intended for adults 21+.
©2025 Juneshine Brands| www.juneshine.com | www.drinkwillies.com | www.flyingembers.com | Please enjoy responsibly. All rights reserved.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
