Focus Physiotherapy is looking for a cheerful, advantageous Patient Coordinator.
The Patient Coordinator plays a key role in maximizing provider schedules and clinic performance while maintaining a caring and professional atmosphere. As the steward of scheduling and payment systems, this role ensures each patient receives a welcoming, efficient, and accurate experience—aligned with our mission to serve through humility, integrity, and expertise.
Position requirements: Ability to multitask, attention to detail, EXCELLENT customer service skills, strong communication skills
Responsibilities:
o Be the face of the company by creating a welcoming environment for all clients
o Patient Scheduling
o Manage intake documentation and enter into EMR
o Patient Check In/Out efficiently
o Prep charts for treatment session
o Collect patient payments
o Check to make sure the patient has follow-up appointments and schedule as needed
o Communication with grace and empathy
o Makes communication with patients the number one priority
o Takes interest in the patients and makes opportunities to brighten their day
o Answer phones and assist patients or physician offices as needed
o Call any active patients that do not have future scheduled appointments to follow up to get them back on the therapist’s schedule
o New patient calls/referral management.
o Identify charts requiring authorizations or re-evaluations for upcoming visits and pass to appropriate department
o Check the faxes throughout the day and attach any medical records to the patient's account.
o Finish/close the clinic for the day: Payments, Daily Task, Clinic Totals
o Monthly Clinic Audits: Self-audit of 10 random evaluations from the month to ensure they are completing patient cases and charts as they should be (demographics, insurance, authorizations, etc)
Job Requirements:
· The Patient coordinator works 8 hour shifts, depending on clinic schedule. On average hours are 8-5:15 Mon-Thursday and 8-4 on Fridays. These hours may change depending on the schedule. Earliest availability required would be 6:45am.
· Excellent oral and written communication skills
· Proficiency in general computer skills
· Willingness to regularly communicate with teammates and hold others accountable in order to maintain efficient clinic flow
Starting pay range: $16-$20 an hour
Job Type: Full-time
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance
Ability to Commute:
- Madison, AL 35758 (Required)
Work Location: In person
