Treatment Coordinator
Pearl Dental Implant Center | Holbrook, MA
Help Change Lives Through Exceptional Patient Care
At Pearl Dental Implant Center, we're more than a dental practice, we're a team dedicated to restoring confidence, health, and quality of life through advanced dental implant treatment. We're looking for a Treatment Coordinator who thrives on building relationships, solving problems, and helping patients take the next step toward life-changing care.
This role is ideal for someone who is high logic, high energy, and a creative problem solver. We are looking for someone who enjoys connecting with people, thinking critically, overcoming obstacles, and helping patients confidently move forward with life-changing treatment.
ROLE
Performs a variety of patient coordination, scheduling, financial, and administrative responsibilities that support both the clinical and business operations of the practice. Serves as a trusted resource for patients by coordinating treatment, discussing financial arrangements, maintaining patient records, and ensuring a seamless patient experience from the initial inquiry through treatment completion.
RESPONSIBILITIES
Patient Communication & Consult Scheduling
- Contact warm leads who have expressed interest in dental implant treatment and guide them through scheduling a complimentary consultation.
- Respond promptly to inquiries and requests from patients, staff, doctors, and referring offices.
- Build rapport with prospective patients while identifying their needs and helping overcome barriers to scheduling.
- Answer the telephone using a warm, friendly voice while accurately assessing and meeting the needs of each caller.
- Accurately complete telephone messages, voicemail transfers, and chart documentation.
- Schedule doctor appointments according to office guidelines to ensure smooth patient flow and production goals are met.
- Consistently prepare for the next day through appointment confirmations, schedule accuracy, and chart preparation.
- Monitor and follow up on no-shows, cancellations, and patients with outstanding treatment needs.
Treatment Coordination & Patient Financing
- Assist with treatment planning by reviewing and discussing recommended treatment with patients.
- Present financial arrangements and available payment options to help patients move forward with treatment.
- Contact patients daily regarding proposed treatment plans for assigned doctors.
- Provide exceptional patient education while helping patients understand their treatment options and next steps.
Administrative Responsibilities
- Accurately maintain patient records and charts to ensure complete documentation and easy retrieval of information.
- Follow office procedures for patient referrals and record transfers.
- Complete daily administrative responsibilities and any duties assigned by your direct supervisor.
- Effectively manage time and workspace to accomplish individual and practice objectives.
Team Collaboration
- Promote team cohesiveness by interacting with doctors, staff, and patients with courtesy, respect, active listening, and professionalism.
- Cheerfully assist other departments and perform backup duties as needed.
- Participate fully in morning huddles, staff meetings, continuing education, and performance evaluations.
- Support a positive, patient centered culture throughout the practice.
Problem Solving & Patient Experience
- Consistently recognize the needs of patients, doctors, staff, and business partners while treating everyone with respect and professionalism.
- Use conflict resolution and creative problem solving skills to manage patient concerns, scheduling challenges, and financial obstacles.
- Inspire confidence and trust through every patient interaction.
- Help create an exceptional patient experience from the first phone call through treatment completion.
RESULTS
- Company maintains a team focused environment that reflects our patient centered mission and core values.
- Patients receive exceptional communication, education, and guidance throughout their treatment journey.
- Warm leads are contacted promptly and consistently, resulting in increased consultation scheduling and treatment acceptance.
- Treatment plans are followed up on daily to maximize patient care opportunities.
- Production goals are supported through effective scheduling and patient communication.
- Team members practice transformational leadership by providing clear expectations, resources, accountability, and support.
- Patient centered values are consistently communicated through every interaction.
REQUIREMENTS
- Exceptional human relations and communication skills.
- High logic with the ability to think critically, prioritize effectively, and make sound decisions.
- High energy with a positive, enthusiastic attitude that creates an outstanding patient experience.
- Strong creative problem solving skills with the ability to overcome obstacles and find solutions.
- Ability to build trust and establish relationships with patients over the phone and in person.
- Ability to maintain a friendly, outgoing attitude with patients and staff, even under pressure.
- Ability to manage multiple priorities and frequent interruptions in a fast paced environment.
- Strong organizational skills and attention to detail.
- Ability to work independently while contributing to a collaborative team.
- Ability to work comfortably with numbers and discuss financial arrangements.
- Ability to meet deadlines and follow through on assigned responsibilities.
- Dental experience is preferred. Implant or specialty practice experience is a plus.
COMPENSATION
Hourly Base Pay: $25-31/hour + Un-Capped Performance-Based Incentive Bonus
*High performers in this role have significant earning potential based on treatment acceptance and practice growth goals.
If you’re passionate about dentistry and find fulfillment in helping people feel confident in their health and decisions, we’d love to meet you.
Apply today!
Job Type: Full-time
Pay: $25.00 - $31.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Free parking
- Paid sick time
- Paid time off
Experience:
- dental treatment coordinator: 1 year (Required)
Ability to Commute:
- Holbrook, MA 02343 (Required)
Work Location: In person
