Description
A New Role. A New Opportunity. Your Next Step
ServiceMaster
® Brands is growing! We’re adding a brand-new position to our team, and this is your chance to be part of something exciting. We always
Act with Agility, which means we’re always learning, evolving, and finding better ways to succeed together. If you’re ready to help us innovate, adapt, and deliver results that matter, we’re ready for YOU!
Perks & Benefits That Support You:
-
Medical, Dental, and Vision insurance starting the first day of the month after you’re hired
-
Competitive 401(k) match to help you invest in your future
-
Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate
-
We’re committed to your development with career advancement and professional growth
Location: This role is 100% remote and can be based anywhere in the U.S., excluding Los Angeles.
Schedule: The shift will be 3 weekdays, Saturdays, and Sundays from 1-10 pm CST.
Compensation: The hourly rate for this position is $22 per hour
Join our team as a Claims Capture Unit Rep II
In this role, you’ll be the central hub of communication — handling incoming and outgoing calls, directing leads to the right teams, and keeping everything running smoothly. Using our digital tracking tools, you’ll gather key information and ensure every interaction is captured accurately. It’s a fast-paced role where your coordination skills truly make an impact!
What you'll do:
-
Manage a high volume of inbound/outbound calls and electronic requests, routing leads to the correct franchise or department
Apply general product knowledge to process mitigation requests and convert customer inquiries into qualified CCU leads
Communicate with franchises by phone to relay claim details and confirm acceptance of dispatched leads
Conduct outbound calls to franchisees, insurance representatives, and policyholders regarding mitigation services
Resolve franchise lead‑fee disputes with professionalism and accuracy
Ensure all switchboard calls are successfully transferred to the appropriate corporate contact
Use internal computer systems and contact‑management software to track information, complete mitigation requests, and generate CCU leads
What you'll Bring:
-
High school diploma or GED
Prior call‑center customer service experience preferred
Strong customer service abilities with clear verbal and written communication
Familiarity with contact‑management or claims software (e.g., RESPOND 365, XactAnalysis, Symbility)
Proficiency with Microsoft Office tools, including Word, Excel, and Outlook
Ability to type at least 30 words per minute
Comfortable working in a fast‑paced, phone‑driven environment
About SMB:
ServiceMaster® Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under trusted brands across 50 states and nine countries, generating more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, and TWO MEN AND A JUNK TRUCK®.
While each brand has its own identity, we share a vision: to become the most admired brand in every industry we serve. Our purpose—Be there when you need us™—extends to our team, where growth, well-being, and success are priorities.
Artificial Intelligence (AI) Use in Our Hiring Process
We use artificial intelligence (AI)-enabled tools to support limited aspects of our recruiting and hiring process. These tools may assist with drafting and refining job descriptions and job postings, identifying application materials that appear responsive to job-related qualifications, and generating or suggesting interview questions and other recruiting content.
Our applicant tracking system and other recruiting technologies may analyze information provided in application materials, including work history, education, skills, certifications, qualifications, and other job-related information submitted by applicants. AI-generated outputs may include suggested candidate matches, recommendations, summaries, or other recruiting support tools designed to assist recruiters and hiring managers.
AI-generated outputs are reviewed by recruiters and hiring managers and are not used as the sole basis for employment decisions. Human judgment is applied throughout the hiring process, and all hiring decisions are made by Company representatives. We seek to evaluate candidates based on job-related qualifications and are committed to using AI-enabled tools in a responsible, fair, and transparent manner consistent with applicable law.
Applicants who require a reasonable accommodation during the application or hiring process, including with respect to any technology used in that process, should contact [email protected].
Equal Opportunity Employer:
It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.
Accessibility & Accommodations:
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at
[email protected].
Pre-Employment Screening:
Employment with ServiceMaster Brands is contingent upon the successful completion of a background check and drug screening. These screenings include criminal background and substance use testing in accordance with applicable laws and regulations.
California Applicants:
Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Privacy Policy:
https://www.servicemaster.com/california-applicant-privacy-notice/
