Job Requirements:
- 2 years minimum experience providing technical support
- Provide service and excellent customer support during onsite IT support calls.
- Office suite; Word, Excel, & Outlook
- In-depth knowledge of Windows OS
- PC imaging and configuration
- Backup and Recovery
- TCP/IP, Routers, WAPs, Wireless, and other networking devices
- Spyware / adware removal tools / antivirus programs
- Savvy with search engine techniques
- Tech must be comfortable with all facets of PC, laptop hardware, setup and maintenance; including installation and configuration of hard drives, NIC's, printers, and other PC accessories.
- Experience with Mac is preferred, but not required
- Business/Enterprise experience highly desirable (not essential)
- Tech contractors are responsible for having their own tools and vehicle (including vehicle maintenance). We will cover expenses for gas in excess of 30 miles, and other site-related expenses.
Job Duties
- Remote and Phone IT Support
- Answering IT Calls
- Documenting IT Tickets
- Onsite Helpdesk Support
- Incoming and Outgoing helpdesk support calls.
- Troubleshoot software, hardware, network issues & peripherals
- Network/Systems Administration (Business environment)
- Reinstallation of OS
- Removal of viruses/malware
- Software upgrades and installation
- PC Imaging and configuration
- Helping end users understand software
- Call clients’ vendors for warranty and troubleshooting issues
Work Experience
1-2 years in IT related field with technical problem resolutions.
Education
High School Diploma required
Job Types: Full-time, Contract
Pay: $15.00 - $50.00 per hour
Benefits:
Work Location: In person
