Medical Front Desk Lead – eClinicalWorks (eCW) Expert
Medical Clinic | Full-Time | In-Person
Location: Richmond, TX 77407
PLEASE READ CAREFULLY BEFORE APPLYING
We are a busy outpatient medical clinic seeking an experienced Medical Front Desk professional with advanced proficiency in eClinicalWorks (eCW). This is a front-office–focused role with limited back-office support (vitals and rooming only).
This position is ideal for a senior medical receptionist / front desk lead who can work independently, manage insurance and authorization workflows, and communicate clearly with patients, labs, and insurance companies.
Key Responsibilities (Front Desk – Primary Role)Medical Front Office Duties
- Patient check-in and check-out
- Answering multi-line phones and managing high call volume
- Scheduling patients accurately in eClinicalWorks
- Providing professional, courteous customer service in a healthcare setting
- Managing daily front desk workflow independently
eClinicalWorks (REQUIRED)
- Advanced, hands-on experience with eClinicalWorks (eCW) including:
- Appointment scheduling
- Insurance verification
- Prior authorizations
- Referral processing
- Scanning, uploads, document management
- Chart navigation and task management
Applicants must already be proficient in eCW. Training is not provided for basics.
Insurance, Billing & Authorizations
- Insurance eligibility verification and benefits review
- Explaining copays, deductibles, balances, and lab billing issues to patients
- Communicating with laboratories to resolve billing discrepancies
- Processing prior authorizations for medications, referrals, imaging, and procedures
Secondary Responsibilities (Limited Back Office)
- Rooming patients and obtaining vitals as needed
- Supporting clinic flow when required
(This is not a full medical assistant or phlebotomy role.)
Required Experience & Skills (Non-Negotiable)
- 5–6+ years medical front desk / medical receptionist experience
- Strong proficiency with eClinicalWorks (eCW)
- Experience with:
- Prior authorizations (medications & referrals)
- Insurance verification
- Patient billing explanations
- Healthcare customer service
- Excellent computer skills (Word, PDFs, scanning, uploads/downloads)
- Strong communication, multitasking, and organizational skills
- Ability to work fully independently
- Professional appearance and behavior
Preferred (Not Required)
- Certified Medical Assistant (CMA)
- Experience with vitals and rooming patients
- EKG familiarity
Interview Process – Please Note
Qualified candidates will complete a skills-based assessment during the interview, including eClinicalWorks workflows and front desk scenarios.
Please do not apply if you do not meet the experience requirements above.
Job Details
- Job Type: Full-time
- Work Location: In person – Richmond, TX 77407
Benefits
- Paid time off (PTO)
- Stable, professional clinical environment
- Clearly defined front desk role with realistic expectations
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
Work Location: In person
