Jersey Mike’s is looking for highly motivated individuals to join our Mass Subs family!
Our culture at Jersey Mike’s is one of giving and making a difference in someone’s life, including yours. We believe that loving your job and the community that we serve creates an appealing store environment for you, your team members, and repeat customers.
We are looking for a motivated, hands-on Assistant Manager who works directly alongside the General Manager to oversee restaurant operations, develop a strong team, deliver outstanding customer service, and drive results. Our Assistant Managers are an extension of the General Manager, helping lead from the front and set the standard for the team every day.
Key Responsibilities & Expectations
Assist the General Manager in overseeing daily restaurant operations while maintaining Jersey Mike’s standards for quality, service, cleanliness, and food safety
Support the General Manager with recruiting, interviewing, hiring, training, developing, and retaining a strong team
Coach and develop team members and future leaders
Assist with building and executing effective weekly schedules based on projected sales, business volume, availability, and labor goals
Actively manage labor throughout each shift and make appropriate staffing decisions based on business needs
Assist the General Manager in monitoring and achieving store KPI and profitability goals, including sales, labor, food cost, paper cost, waste, customer satisfaction, and overall profitability
Assist with weekly and monthly inventory and identify opportunities to control food cost and waste
Maintain proper cash management and financial controls
Assist with ordering, receiving, inventory rotation, FIFO, and maintaining proper product availability
Maintain exceptional food safety and sanitation standards at all times
Ensure the restaurant is consistently clean, organized, stocked, and guest-ready
Deliver outstanding customer service and professionally resolve guest concerns
Maintain Jersey Mike’s product standards, including proper portioning, sub weights, preparation, presentation, and quality
Lead shifts with urgency, organization, communication, and proper position deployment
Delegate effectively and hold team members accountable to expectations
Complete assigned administrative responsibilities accurately and on time
Follow and enforce company policies, procedures, attendance expectations, and operational standards
Communicate regularly with the General Manager regarding staffing, operations, maintenance, employee performance, and store needs
Step into a leadership role and oversee store operations in the General Manager’s absence
Create a positive, respectful, professional workplace where employees are supported while also being held accountable
Be willing to work alongside the team in every position and lead by example
Take ownership of the shift and restaurant — identifying problems, creating solutions, communicating concerns, and following through without needing constant direction
Qualifications
Education: High school diploma or equivalent
Experience: 2 years of QSR (Quick Service Restaurant) experience preferred
Must be 18 years of age or older
ServSafe Manager Certification required
Must have reliable transportation
This is a FULL-TIME management position
Must have open availability with no exceptions, including days, evenings, weekends, and holidays based on the needs of the business
Must be available to work during peak business periods and based on the operational needs of the store
Previous leadership or restaurant management experience preferred
Ability to lead, coach, delegate, and hold team members accountable
Strong communication, organization, and time-management skills
Ability to work in a fast-paced, physically active restaurant environment
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Must be able to pass a basic background check
Open availability and full-time availability are requirements of the Assistant Manager position.
Benefits & Perks
Monthly performance bonus opportunities
Free subs while working
50% employee discount on days off
Earned/accrued paid vacation time — up to two weeks
Aflac supplemental insurance options
Opportunities for continued training, development, and advancement
Work for a growing organization with opportunities to develop into higher-level leadership roles
We believe in rewarding hard work, developing our leaders, and promoting growth from within!
What We’re Looking For
The ideal Assistant Manager is dependable, organized, energetic, accountable, and comfortable making decisions. This position requires someone who can support the General Manager while also confidently taking ownership of the restaurant and team when needed.
Restaurant management experience is preferred, but above all, we are looking for a strong leader with a great attitude, sense of urgency, willingness to learn, and the ability to develop a successful team.
This is not a desk-management position. Our Assistant Managers are hands-on leaders who work alongside their teams, understand the business, support their General Manager, and take pride in the success of their store.
