Reporting to the Chief Public Experience Officer, the Programs and Partnerships Director provides strategic leadership for the library’s system-wide programming, outreach services, external partnerships, and community engagement efforts. This role ensures that library programs, partnerships, and outreach initiatives are inclusive, relevant, and aligned with community needs and the library’s strategic plan.
The Programs and Partnerships Director defines the library’s public-facing experiences and works collaboratively to ensure that programs, collections, spaces, and customer service expectations are feasible, scalable, and supported by operational systems and agency capacity.
The incumbent will have exemplary customer service skills, ensure a customer service culture within the sphere of responsibility, and demonstrate a commitment to TLCPL’s mission and values by supporting a culture that is welcoming, innovative, objective, accountable, and collaborative.
