Position Summary
The Parts Expeditor is responsible for processing service department parts orders, working both independently and on a team. The individual in this position must be familiar with machinery including earthmoving equipment, on-highway trucks, and allied products. The Parts Expeditor will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.
Essential Responsibilities & Expectations
- Process and order parts for technicians to use on work orders
- Generate purchase orders for service department
- Order supplies for the service department, shop supplies and safety supplies
- Effectively communicate with service department personnel to address customer needs
- Monitor the statuses of service orders on backorder and provide updates
Qualifications
Education
- High school diploma or equivalent
Experience
- Experience using personal computers including Microsoft Word and Excel.
- Basic typing skills are required for this position.
- Must possess or demonstrate the ability to quickly acquire the following required skills and competencies:
Skills and Competencies
- Telephone, verbal, and written communication skills
- Microsoft 365
- Strong technical/ equipment repair skills
Job Training
- Microsoft Office
- ERP System
- Compliance training
Safety Summary
Working Conditions
- Work is performed in an office environment. Some work may be required in the warehouse from time to time, or handling parts issues in the service shop.
- Steel toe shoes are required
- Non-prescription safety glasses and other PPE will be provided by TTCO
Physical Requirements
- Speaking
- Listening
- Writing
- Sitting
- Using a keyboard
- Reaching
- Kneeling
- Grasping
- Stooping
- Lifting up to 25 lbs.
Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.
Required
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Experience using personal computers including Microsoft Word and Excel Basic typing skills are required for this position.
Required
-
High School or Equivalent or better
Required
-
Verbal Communication
-
Written Communication
-
Microsoft Office
-
Parts Identification
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Computer
-
Customer Service
Required
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Dedicated: Devoted to a task or purpose with loyalty or integrity
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Team Player: Works well as a member of a group
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
