The 'Quin House is a multi-award-winning modern private social club in Back Bay that brings together a diverse mix of interesting and interested members of all ages, industries, and backgrounds to forge meaningful connections, expand lives and create a community of impact.
A vibrant, reimagined hospitality venture intended to enrich the lives of those who join, the club is based on the core principles of providing a place in the city that embraces diversity & inclusivity, stimulating experiences in programming, amazing food and beverage, beautiful design, top-notch hospitality and philanthropy.
Primary Responsibilities
Providing a warm, welcoming greeting to our members and their guests. Ensure that members are seated in a timely manner in accordance with The Quin service standards and ensuring high member satisfaction and an exceptional dining experience.
ABOUT THIS ROLE
- Provides leadership and instills a culture and work environment based upon respect, providing opportunities for staff to learn, grows and develops their abilities through training of employees, creating a positive, productive working environment
- Understands all policies, procedures, standards, specifications, guidelines for The Quin
- Greet and seat members with a smile at appropriate tables in a timely manner
- Be attentive of members’ needs
- Assist in providing a pleasant dining experience
- Assist in collection of credit cards from members and servers as needed.
- Answer the telephone/take reservations/properly inform guests of all offerings
- Ensure quality control of menus regarding cleanliness and appearance
- Perform opening and closing duties according to established side work checklist
- Have a complete knowledge of standards of service
- Have a thorough knowledge of menus and current specials in all applicable venues
- Assist servers in the servicing of guests as needed
- Assume 100% responsibility for the quality of services provided
- Fill in where needed to ensure guest service standards and efficient operations
- Ensure overall guest satisfaction.
- Assist in the investigation of member complaints regarding food quality and service
- Ability to assist in other related food and beverage outlets if and when required
- Assume additional tasks assigned to you by your direct supervisor or any manager of The Quin that are reasonable requests
