JOB
As an Unemployment Compensation Specialist 2, you will be part of the Commonwealth’s Workforce Development initiatives that help employees and employers navigate changes and challenging times. This position serves as the UC Service Center representative at a rapid response event or when temporary or permanent layoffs occur by coordinating communication and providing support to employers and claimants. Your work will help communities connect with the support they need by keeping people informed about services, resources, benefits, procedures, and more. Step into a position where your skills make a difference!
EXAMPLE OF DUTIES
This position helps guide employers and workers through unemployment processes in the case of layoffs, plant closing, or downsizing resulting worker unemployment. Our team will rely on you to provide clear communication, timely assistance, and accurate information to the people and organizations we serve. As an Unemployment Compensation Specialist 2, you will perform the following duties.
Preliminary Outreach: Communicate with employers who anticipate mass, temporary, permanent, and seasonal layoffs to gather information and help UC Service Center staff provide appropriate support-
Provide and Track Support: Answer claimant and employer questions received via telephone, email, or legislative referral; monitor each case to ensure that it is handled in an expeditious manner and the issue is resolved based upon UC law and regulations
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Public Presentations: Represent UC Service Centers at meetings for layoffs and special programs; present UC information at events; explain rights, responsibilities, and filing steps to claimants; and answer questions about their unique situations
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Report Writing: Prepare reports of rapid response meetings; track and analyze UC services provided and report results to inform further workforce development planning
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PA CareerLink® Collaboration: Participate in workshops for claimants, presentations for employers, job fairs for all, and rapid response events hosted at PA CareerLink® locations
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
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Full-time employment
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Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. Work hours may vary based on operational needs.
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Telework: You may have the opportunity to work from home (telework) part-time after successful completion of the required probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Wilkes-Barre. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
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Salary: In some cases, the starting salary may be non-negotiable.
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You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
SUPPLEMENTAL INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
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Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
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Your score is valid for this specific posting only.
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You must provide complete and accurate information or:
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your score may be lower than deserved.
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you may be disqualified.
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You may only apply/test once for this posting.
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Your results will be provided via email.
