The SPCA of Northern Nevada is looking for an Animal Adoption Counselor.
Our Adoption Counselors are integral members of the SPCA of Northern Nevada team who directly support our life-saving mission! We are looking for an exceptional communicator who is positive, community-oriented, fun-loving, and motivated to match adopters with their next best friend. If you are passionate about saving the lives of homeless pets, and relentless about success, then you could be our next “Matchmaker!”
Applicants who do not answer the required questions on the application will not be considered.
Weekend availability is a must for this position.
What You’ll Do:
· Provide exceptional customer service to each community member who walks through our doors.
· Represent SPCA-NN and animal welfare in a professional, compassionate, and kind manner.
· Make loving matches between our adoptable pets and our customers through a curious conversation-based adoptions process.
· Take photos of our adoptable pets.
· Perform administrative tasks such as data entry, scanning, tracking and returning phone calls.
· Assist our animal care department with daily animal husbandry and enrichment.
· We will train you on how to counsel the public and adopters according to the “Adopters Welcome” philosophy, joyfully answer phones, complete intake/outcome paperwork, track data like a boss, foster teamwork, enrich our animals lives (so much fun), promote donations, and provide the best service to our community.
What You’ll Bring:
· Consistent and genuinely positive attitude. You’re an outgoing, cordial "people person" who loves to help!
· Outstanding verbal and written communication skills. You must be able to communicate effectively with our stakeholders, especially in stressful and emotional situations.
· Strong emotional maturity with the ability to regulate emotions, manage relationships, and co-create an environment where team members feel valued and psychologically safe.
· Ability to manage time and prioritize effectively; you thrive on bringing order to chaos!
· Passion for animals and a drive to learn fact-based knowledge about pets. Comfort around cats and dogs of varying sizes and temperaments.
· Reliability and punctuality; our team and animals depend on you!
· Attention to detail. Our animals rely on us to follow specific protocols exactly for their health and safety.
· Spanish/English bilingual would be a HUGE plus!
What We Offer:
- 100% employee’s PPO health insurance, vision, and dental insurance
- 100% life insurance
- PTO accrual of 80 hours annually to start (starts accruing immediately)
- 12 paid holidays
- 56 hours sick time
- Free pet food as part of our Shelter Feeding Program
- Employee discount with our partner HEAL house-call veterinarian
- One free pet adoption
- Free personal pet vaccinations
- Personal pet and family bereavement (3 paid days)
- A supportive work culture that prioritizes collaboration, transparency, and personal growth.
- Professional development and training
- SPCA-NN reserves the right to occasionally revise our benefits
Please do your homework before applying. Visit our website, learn all you can about us…we will ask you what you know!
If this sounds like the career for you, please provide an updated resume and describe why you would be the ideal candidate.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- Bereavement leave
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Application Question(s):
- Tell us what interests you about this position with the SPCA of Northern Nevada!
- This position requires standing/walking for long periods of time, at times on concrete; repetitive use of both hands, visual acuity, bending, walking, lifting (up to 50 lbs unassisted), reaching, squatting, kneeling, pushing/pulling, grasping, reading and writing both simple and complex material. Work is performed in an animal shelter with moderate lighting and temperature, at times outdoors in varying weather conditions. At times in confined areas. Work is performed with cats and dogs, with other humans both face-to-face and virtually. Can you perform these essential functions as described with or without accommodations?
- This is a full-time position including four ten-hour shifts with three days off. The schedule will require at least one weekend day, though availability on both Saturday and Sunday would be a plus. Can you work within the schedule as described? Please note any days/times you are unavailable.
- When are you looking to start a new position?
- Are you capable of arriving to work on time for an 8 a.m. shift at 4950 Spectrum Blvd?
- Do you personally know anyone currently employed at SPCA-NN? If so, please list their names and your relationship to them.
- The pay for Adoption Counselor starts at $19-20/hour, DOE. We offer 56 hours of annual sick time after 90 days, 12 paid holidays, and benefit eligibility after 60 days. We offer PTO accrued based on hours worked. We offer many other benefits to our employees to promote a healthy work environment. Does this match the compensation you are seeking in your next role?
Work Location: In person
