**Applicants must reside in Northeast Ohio
**This role is eligible for a sign on bonus of up to $2,500
Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
The Pharmacy Technician – Medication Access supports patients by answering incoming calls and assisting with pharmacy and insurance-related questions. Caregivers in this role receive hands-on training and ongoing support from the manager, including guidance on role responsibilities, department processes, and troubleshooting various issues. Throughout the first year, the manager provides regular check-ins and continued support to help caregivers build confidence and expertise in the role.
This is a remote role. A caregiver in this position will work Monday through Friday on 4-10hr shifts with one day during the week off.
A caregiver who excels in this role will:
- Communicate directly with patients and caregivers while performing technical functions within the assigned work area to ensure timely and accurate procurement of prescriptions and documentation within the electronic medical record when required.
- Identify potential medication-related access problems and work with patients and the multi-disciplinary team to solve these problems in an efficient and patient-centered manner.
- Coordinate education, bedside medication delivery, and medication payment.
- Assist with the development and implementation of policies and procedures to ensure a seamless medication-related procurement process for patients.
- Work with the pharmacy leadership teams to identify areas of opportunity for improved patient experience.
- Assist manager in creating, implementing and monitoring quality control programs in assigned area.
- Conduct third party prior authorization requests when needed.
- Monitor program performance, including patient volumes served and patient experience indicators, serving as a valued resource to identify discharge prescription coverage issues and assist in their resolution.
- Complete medication histories or other transitional care activities as assigned per location.
Minimum qualifications for the ideal future caregiver include:
- High School Diploma/GED
- Minimum six months related pharmacy experience
- Upon hire, registration as a Certified Pharmacy Technician, Registered Pharmacy Technician or Pharmacy Technician Trainee with the Ohio Board of Pharmacy is required. Candidate must be eligible for Registration as a Certified Pharmacy Technician with the Ohio Board of Pharmacy. Registration as a Certified Pharmacy Technician is required within 6 months.
- Certified Pharmacy Technician (CPhT) through the Pharmacy Technician Certification Board (PTCB) is preferred at time of hire. CPhT through the Pharmacy Technician Certification Board (PTCB) is required within 18 months
Preferred qualifications for the ideal future caregiver include:
- Completion of a formal pharmacy technician training program
- Experience dealing with third party insurance and prior authorization process
