At the AC Hotels by Marriott Los Angeles South Bay, our Brand Values are to always be Harmonious, Discerning, & Modern. We are looking for a dynamic Supervisor to join our team.
Who are you?
- Passionate about hospitality and providing the best customer service with every interaction.
- Multi-tasker extraordinaire. Able to manage & juggle multiple guest interactions, along with being able to occasionally cover night audit.
- Excited about growth & looking for the next step in hotel management.
- Detail-oriented. Able to accurately and concisely put together the nightly audit packs.
What will you do?
- Follow up & resolve all guest concerns in a timely & friendly passion.
- Ensure gift shop is maintained at all times
- Check in / out guest reservations & ensure payment received.
- Creating "Daily Affirmations" with events of the day, VIP guests, etc.
- Carrying out activities (night audit review, setting up group billing, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office.
- Assisting the Front Office Manager with any other given tasks, such as scheduling, monthly departmental meetings, purchasing of guest supplies, etc.
- Acting as a liaison between upper management and line staff
- Serve as Manager on Duty when scheduled.
- Support in training new team members and coach existing team members for development.
- Handle guest concerns or complaints promptly and professionally, escalating when necessary.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- El Segundo, CA 90245 (Required)
Ability to Relocate:
- El Segundo, CA 90245: Relocate before starting work (Preferred)
Work Location: In person
