Position Overview
The Field Supervisor is responsible for providing oversight and supervision to Case Managers, ensuring high-quality service delivery through effective client engagement, accurate data collection, and the achievement of positive housing outcomes. This role plays a key part in maintaining contract compliance by supporting staff during regular case conferences, offering guidance, and troubleshooting challenges as they arise.
In addition to staff supervision, the Field Supervisor is tasked with conducting scheduled audits of client files to ensure housing documentation is complete and up to date, and that all entries in the Homeless Management Information System (HMIS) are accurate and timely. The position also involves proactively identifying permanent housing opportunities for program participants, including shared housing and affordable housing options.
The Field Supervisor may be assigned additional duties as needed to support program goals and agency operations. This includes collaborating with other departments and taking direction from other supervisors or managers as appropriate.
Expected Hours and Place of Work: The incumbent works full-time in an exempt position. The typical office hours are Monday-Friday 8:00 am-4:30 pm, and some evenings and weekends as necessary for optimal business function.
Key Responsibilities:
Team Leadership and Management
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Hiring, training and supervising Community Supports Navigators and/or Case Managers.
- Set clear goals, expectations, and performance standards
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Address underperformance and implement improvement plans as needed
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Foster a collaborative and supportive work environment
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Manage workload distribution to ensure efficiency
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Knowledge, understanding and implementation of CalAIM Housing Services and Enhanced Care Management policies & procedures
Administrative Support
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Audit all case management systems and files for timely data entry and quality
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Track all MCP and Referral trackers for recordkeeping
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Effectively communicate with City Net departments to ensure efficient service delivery
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Communicate with team when additional documentation or correction is needed
Housing Resources and Engagement
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Research and maintain current list of housing opportunities for enrolled City Net clients
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Works collaboratively with landlords, colleagues across the organization and within respective department.
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Develops and continues working relationships with landlords who are willing to rent to a high-risk population.
Compliance and Goal Setting
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Consistently meet all assigned productivity and outcome goals
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Initiate regular Case Conferencing for troubleshooting and oversight
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Facilitate regular team meetings to discuss goals, progress and challenges
Data Collection
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Run regular reports on staff performance, quality improvement, etc.
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Ensure appropriate data is being collected in accordance with MCP and City Net goals.
Qualifications:
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Bachelor’s degree or higher with at least one-year supervisory experience in social services
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Experience cultivating and maintaining productive, professional relationships with various stakeholders
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Proven success with cultivating and maintaining productive professional relationships with clients, partner agencies and co-workers.
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Excellent verbal and written communication skills.
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Excellent professional boundaries.
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Strong interpersonal, analytical, and time management skills.
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Flexible and adaptable in response to changing client and health care providers’ needs
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Experience working with underserved and marginalized populations
Organizational Overview
City Net is a 501(c)(3) non-profit community organization that facilitates and leads multi-sector collaboratives to provide solutions to complex social problems, including ending homelessness in Orange County. City Net’s direct services in homelessness include street outreach, case management, shelter operations, facilitation of collaborative meetings, resource mobilization, trainings, and community organizing.
City Net’s programs follow Housing First and Harm Reduction service models.
Benefits: We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to:
- Health insurance (Anthem HMO and PPO options. City Net pays 100% of the employee premium for our baseline plan)
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Paid time off Retirement plan (401k with employer matching contributions)
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Dental insurance
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Vision insurance
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Life insurance (Employer paid group term life and voluntary life)
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Referral program
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Parental leave
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Professional development assistance
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Employee assistance program
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Wellness Reimbursement Program
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Company Vehicles, iPhones, Laptops, and Tablets
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Career Pathing, Raises, Recognition & Rewards
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Early Earned Wage Access
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Credit Union Preferred Partnership
Visit https://citynet.org/careers for further details.
Diversity, Equity, Inclusion, and Belonging: Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).
