Responsibilities:
- Perform night audit duties, including reconciling and balancing daily transactions
- Verify the accuracy of guest accounts and resolve any discrepancies
- Handle guest check-ins and check-outs during the overnight shift
- Answer phone calls and respond to guest inquiries in a professional and courteous manner
- Provide exceptional customer service to ensure guest satisfaction
- Assist with guest requests and resolve any issues or complaints
- Maintain a clean and organized front desk area
Skills:
- Previous experience in hotel management or night audit is preferred
- Familiarity with phone systems and phone etiquette
- Strong customer service skills with a focus on guest relations
- Ability to multitask and prioritize tasks effectively
- Excellent communication skills, both verbal and written
- Knowledge of hospitality management principles and practices
- Fluency in multiple languages is a plus
If you are looking for an opportunity to work in a dynamic hotel environment and have a passion for providing exceptional guest services, we would love to hear from you. Join our team as a Night Auditor and contribute to creating memorable experiences for our guests.
Please note that this position requires working overnight shifts.
Job Type: Part-time
Pay: $14.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid jury duty
Work Location: In person
