Assistant Manager-Cannabis Dispensary
Position Overview
The Assistant Manager is primarily responsible for day-to-day operations for the front of house which include effective performance management and execution of retail operations including merchandising, staffing, and the patient order fulfillment processes. The Assistant Manager oversees all activities related to the operation of the Dispensary to include customer identification and registration, record retention, product tracking and inventory control in compliance with all regulatory requirements and rules governed by the NJ CRC.
Primary Responsibilities
● Drive a culture of positive employee engagement with a strong focus on inclusion & diversity.
● Develop, coach, and consistently execute our service standards. Ensure consistent execution of steps of service by using tools such as staff meetings, and customer feedback. Constantly work to improve standards and customer satisfaction.
● Take ownership of our dispensary business and ensure the dispensary operates efficiently and profitably.
● Actively manage inventory, recalls, and pricing to meet cost and sales targets.
● Effectively manage cash controls and financial reporting. Ensure check register, cash outs, bank logs, inventory and deposits are accurate and executed according to Blackwood Wellness standards.
● Hire, train, schedule and manage staff at the dispensary to achieve established standards, sales, and profit objectives as well as customer satisfaction. Ensure that all deadlines are met and take accountability for completion.
● Effectively manage service labor, scheduling and payroll.
● Conduct performance reviews with employees & monitor employee productivity, attitudes, and performance results.
● Maintain a general awareness of cannabis and retail trends to help create innovative and adaptive strategies. Work closely with grower-processors to understand and learn about their products.
● Maintain excellent facilities conducive to enhancing employee productivity.
● Work with the Dispensary Manager to meet all regulatory requirements and rules governed by the NJ CRC. Correct all violations with a sense of urgency.
● Work with our management team (finance, marketing, security) to ensure standards are met. Maintain open lines of communication with staff.
● Promote open feedback from reception, retail staff, and security.
● Become a subject matter expert in New Jersey’s seed-to-sale tracking system Metrc and integrated systems.
Qualifications and Education Requirements
● 2+ years of management experience in the retail, restaurant, grocery, or other service industry with responsibility for financial results preferred.
● Previous management proficiency in high volume retail with P&L accountability.
● Ability to create and maintain a customer focused culture.
● Cannabis experience is a plus.
● Work/manage coverage of weekends and holidays as necessary.
● Must be flexible regarding work schedule and willing to work 5-6 days per week including evening and weekends including opening and closing shifts.
● Have a proven track record of working effectively with customers with a minimum of 2 years’ experience preferred.
EEO Statement
At our dispensary, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. We are committed to assuring equal employment opportunities for all employees and applicants.
We are an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.
Disclaimer
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
