Position Summary
We are seeking a motivated and detail-oriented IT Intern to join our Information Technology team. This internship provides hands-on experience supporting daily IT operations, troubleshooting technical issues, maintaining hardware and software, and assisting with various technology projects. The ideal candidate is eager to learn, has a passion for technology, and enjoys solving problems in a collaborative environment.
Key Responsibilities
- Provide first-level technical support to employees for hardware, software, and network-related issues.
- Assist with installing, configuring, and maintaining computers, printers, and other IT equipment.
- Help set up new user accounts, email accounts, and system access.
- Support employee onboarding and offboarding by preparing and recovering IT equipment.
- Perform routine software updates and system maintenance.
- Troubleshoot basic computer, application, and connectivity issues.
- Document technical issues, resolutions, and IT procedures.
- Maintain accurate IT asset inventory and equipment records.
- Assist with network and system monitoring under the guidance of senior IT staff.
- Support cybersecurity initiatives by following company security policies and reporting potential risks.
- Assist with data backups and system recovery tasks.
- Participate in IT projects and process improvement initiatives.
- Perform other IT-related duties as assigned.
QualificationsRequired
- Currently pursuing or recently completed a Bachelor's degree or diploma in Computer Science, Information Technology, Software Engineering, or a related field.
- Basic understanding of computer hardware, operating systems, and networking concepts.
- Familiarity with Microsoft Windows and Microsoft Office 365.
- Strong analytical and problem-solving skills.
- Good verbal and written communication skills.
- Willingness to learn new technologies.
Preferred
- Knowledge of Active Directory, Microsoft Azure, or Google Workspace.
- Familiarity with ticketing systems such as Jira, Freshservice, or ServiceNow.
- Basic understanding of networking (TCP/IP, DNS, DHCP).
- Experience with computer troubleshooting through coursework or personal projects.
Skills & Competencies
- Strong troubleshooting abilities.
- Excellent customer service skills.
- Good organisational and time management skills.
- Ability to prioritise tasks in a fast-paced environment.
- Strong attention to detail.
- Team player with a positive attitude.
- Ability to maintain confidentiality and handle sensitive information.
Physical Requirements
- Ability to lift and move computer equipment weighing up to 25 lbs.
- Ability to sit or stand for extended periods.
- Occasional movement between office locations for equipment setup.
Learning Opportunities
During the internship, the IT Intern will gain experience in:
- IT help desk operations
- Hardware and software support
- Network fundamentals
- User account administration
- Microsoft 365 administration
- IT asset management
- Cybersecurity best practices
- Documentation and process improvement
- Enterprise IT environments
Success Measures
- Timely resolution of assigned support tickets.
- Accurate documentation of IT activities.
- Professional communication with end users.
- Compliance with IT security and company policies.
- Continuous learning and development throughout the internship.
Work Location: In person
