Position Objective:
The objective of a Which Wich Line Staff is to make superior sandwiches in a clean, friendly and vivacious environment while delivering SUPERIOR guest experience.
Job Responsibilities:
Guest Service
Demonstrate Superior Service by providing Service with Vibe.
Demonstrate the 10 Points of Superior Service:
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Commitment to our Guests
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Warm greeting and SMILES
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Respect and courtesy
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Be the ambassador of the Vibe and the Brand Lead by example
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Ambassador of Standards
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Professionalism
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Efficiency
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Look for ways to enhance the experience
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Handle Guest complaints professionally WOW them with a solution
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Presenting a clean and polished image through our
Our Team
It is the responsibility of the employee to deliver superior sandwiches to all Which Wich guest in a fun, energetic and vibacious way. It is also the responsibility of each team member to support a culture of team work and respect. All team members are required to demonstrate the following qualities:
Honesty and Reliability-
Always be truthful and honest with fellow Team Members, Management and Guests
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Arrive on time and ready for work in the appropriate uniform, or notify the Manager ahead of time if you are unable to work your scheduled shift
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Always follow company policies and procedures
Tenacity
- Work until a task is completed. Leave no job unfinished, regardless of the task.
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Work at a fast pace to ensure that guest demands are met
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Work smart to be able to effectively juggle multiple tasks
Friendly and Enthusiastic-
Interact with the Guests and maintain an upbeat attitude at all times
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Communicate with guests and co-workers in a friendly, outgoing fashion
Service Minded-
Work or perform services for others in a friendly, accommodating, and attentive manner
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Explain the Which Wich ordering concept clearly and thoroughly in ways which appeal to new guests
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Go above and beyond to make each Guests visit enjoyable
Teamwork-
Enthusiastically pitch in to help fellow team members better serve guests
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Treat all team members with courtesy and respect
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Seek opportunities to make for a more efficient, safe or friendly work environment
Skills/Qualifications-
High School diploma or equivalent. College degree preferred
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Preferred to have food service experience
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Must possess basic math skills
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Must have basic computer skills and fundamentals
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Must read, communicate and understand English as it relates to the job and safety regulations
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Must be able to follow directions
Working Conditions
This position requires the ability to perform the basic functions of the job
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Must be able to work shifts up to 8hrs a day
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Must have full use of both hands (lifting, carrying, grasping, pushing, pulling)
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Must be able to firmly grasp utensils to include but not limited to knives, mops, brooms, etc.
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Must be able to tolerate temperature extremes (hot and cold) when working in walk-in and around ovens and sinks
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Standing, bending and walking for extended periods of time on hard surface
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Must be able to bend and stoop to lift and move boxes, sweep and mop
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Must be able to lift over head up to 15lbs
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Lifting up 15 lbs frequently, 25lbs occasionally
Responsibilities by Position
All Positions-
Greet guests with a warm welcome and a smile as they arrive
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Have menu knowledge of all wiches
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Explain the Which Wich ordering system
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Assist guests with Wich selection
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Clean and wipe tables and trays
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Keep beverage stations stocked
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Refill beverage machine with ice
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Sweep dining room as needed
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Maintain dining room cleanliness, including trashcans
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Organize and maintain cleaning supplies and chemicals
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Restock paper towels, drink lids, straws, etc. in dining area
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Complete opening and closing procedures
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Perform any other duties as required
Host/Hostess-
Greet guests with a warm welcome as they arrive
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Explain the Which Wich ordering system
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Assist guests with Wich selection
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Maintain clean dining area
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Assist guest with drink refills
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Stock coolers and merchandisers
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Stock chips
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Maintain a clean and organized work area to ensure a safe work environment
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Properly clean and sanitize all dining room equipment according to company specifications
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Empty trash cans
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Employ the clean as you go method to avoid accidents and to maintain standards
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Demonstrate required safety, production, and sanitation standards at all times
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Use clear verbal communication
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Perform any other duties as required
Cashier-
Greet guests with a warm smile as they enter and address guest by name
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Use clear verbal communication
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Maintain a clean and properly stocked phone-in area and cashier station
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Quickly and accurately ring orders
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Suggest additional items that would complement a guests order (upsell)
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Coordinate phone-in and catering orders
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Practice proper cash-handling procedures
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Stock coolers and merchandisers
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Maintain a clean and organized work area to ensure a safe work environment
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Properly clean and sanitize all equipment according to company specifications
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Employ the clean as you go method to avoid accidents and to maintain standards
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Demonstrate required safety, production, and sanitation standards at all times.
P1, P2, P3 & P4
Prep/Re-stock/Clean Up-
Complete opening and closing procedures
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Prep, clean and cut vegetables for station
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Stock back-up dressings
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Prep all protein pars according to the Recipe Manual.
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Weigh, pan, and date label all products
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Maintain product standards
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Perform administrative duties (complete prep sheet, monitor and record waste onto Daily Waste Chart)
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Restock station supplies as needed, including reach-in.
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Assist in receiving, verifying, and rotating product deliveries (FIFO)
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Use recipes and production tools
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Assist team members as needed
On the Line-
Properly operate and maintain all equipment in assigned work area according to company specifications
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Stock sandwich station with all condiments, bread and cheeses
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Use sandwich bag
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Make all sandwiches fresh to order
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Safely prepare and serve all food according to proper food safety standards
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Assemble order using proper portion control
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Prepare sandwiches and salads according to recipe and guests specifications
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Complete order to spec
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Ensure order is correct and sides/accompaniments are included
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Call out sandwich order by using the guest name
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Bid guest a fond farewell
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Assist team members as needed
Safety and Sanitation-
Maintain a clean and sanitized area.
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Clean as you go
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Wash, rinse, and sanitize all dishes to sanitation standard
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Air-dry pots, pans, and utensils and return to proper storage location
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Frequently check sanitizing PPM throughout shift, and change when out-of-standard
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Move boxes and equipment to sweep/mop facility, including walk-in refrigerator and freezer.
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Daily clean and organize walk-in cooler.
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Daily clean and sanitize all trash barrels.
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Assist team members as needed
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Perform any other duties as required
Brand: Which Wich
Address: 9404 W Westgate Blvd, Ste 102 Glendale, AZ - 85305
Property Description: 41-Westgate
Property Number: 041
