Schedule: Monday–Friday, 9:00 AM – 5:00 PM
Work Arrangement: In-office (Monday, Tuesday, Thursday) | Work from home (Wednesday, Friday)
About Us
We’re a small travel company focused on delivering personalized, high-touch service to our clients. We value reliability, flexibility, and a proactive mindset. Every team member plays an important role in in both the client experience and the day-to-day success of the business.
Position Overview
We’re looking for a highly organized and resourceful Travel Support Specialist who enjoys variety in their day and is comfortable balancing a mix of responsibilities in a collaborative small-business environment. This is a hands-on role that touches many areas of the business, including client communication, travel coordination, operations support, and marketing assistance. Rather than specializing in one narrow function, you’ll become a key support person across the business and an important part of keeping everything running smoothly.
Key Responsibilities
- Answer and manage incoming client calls and inquiries in a professional, friendly, and helpful manner
- Sell and confidently explain travel insurance options to clients
- Work with flight consolidators to research and book flights for clients
- Support travel consultants by reviewing itineraries, preparing final travel documents, and helping ensure trips are client-ready
- Help maintain and update company social media channels and online presence
- Organize and update client information and internal systems
- Assist with operational projects, team coordination, and day-to-day business needs as they arise
- Jump in to help solve problems and support the team wherever needed
What We’re Looking For
- Highly organized with strong attention to detail
- Strong communication and people skills
- Comfortable multitasking and shifting between different types of work throughout the day
- Proactive, dependable, and willing to take initiative
- Able to work independently and stay organized while working remotely
- Tech-savvy and comfortable learning new systems and tools
- Positive attitude with a flexible, team-oriented mindset
- Interest in travel, hospitality, or customer experience is a plus, but not required
Work Style & Environment
This role is best suited for someone who enjoys variety, likes being involved in many aspects of a business, and takes pride in helping a team succeed. We’re looking for someone who is adaptable, solutions-oriented, and comfortable stepping into whatever needs attention on a given day.
Benefits
We offer a supportive and collaborative work environment along with a competitive benefits package, including:
- Health and dental insurance fully covered by the company
- T-pass reimbursement for commuting
- 10 days of paid vacation annually
- Educational travel opportunities after one full year of employment
Pay: $19.23 - $20.19 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- On-the-job training
- Paid time off
- Retirement plan
- Travel reimbursement
- Work from home
Work Location: Hybrid remote in Boston, MA 02116
