Customer Experience & Sales Specialist
Location: Milford, MA
Company: uBreakiFix by Asurion
About the Role
We are looking for a customer-focused, sales-driven team member to join our Milford location.
This role is primarily focused on front-of-house sales, customer experience, revenue growth, and operational accuracy. You will help customers understand their repair options, recommend appropriate services and protection solutions, and make sure each interaction is handled professionally from check-in through pickup.
The position also includes structured technical training to support long-term growth into diagnostic, repair, hybrid, or management responsibilities.
This is a strong fit for someone who wants more than a standard retail job and is motivated to increase their earnings through high-level sales performance.
What You’ll Be Doing (Primary Focus)
- Drive store revenue through confident quoting, upsells, and service recommendations
- Deliver an exceptional front-of-house customer experience from intake through pickup
- Accurately create, manage, and close work orders in the point-of-sale system
- Educate customers on repair options, warranties, protection plans, and available services
- Support daily store operations, including customer check-ins, queue management, and end-of-day procedures
- Maintain sales integrity through accurate pricing, clear expectations, and proper documentation
- Work closely with technicians to communicate repair status, timelines, and customer needs
- Provide scheduled support at other West District locations as needed
Technical Training & Support Expectations
While sales and customer experience are the primary responsibilities, this role includes structured technical training.
You will be expected to:
- Learn common device failures and repair workflows
- Assist with basic diagnostics and device triage
- Build technical knowledge that supports stronger customer recommendations
- Support technicians and store operations during high-volume periods
- Prepare for future growth into hybrid, technical, or management responsibilities
You are not expected to be a technician on day one, but you are expected to actively participate in technical training and build technical understanding over time.
Compensation & Growth
- Competitive hourly base pay
- Uncapped commission tied directly to individual and store performance
- High performers can significantly increase their total earnings through strong sales execution
- Clear advancement paths into management, hybrid, or technical roles
- Ongoing training in sales, operations, customer experience, and device repair
This role rewards individuals who take ownership of results and consistently perform at a high level.
What We’re Looking For
- Strong communication and customer-facing skills
- A sales-oriented mindset
- Confidence discussing pricing, value, protection options, and service recommendations
- Willingness to learn technical concepts and repair workflows
- Reliable attendance and schedule flexibility
- Strong organization and attention to detail
- Ability to work closely with both front-of-house and technical team members
Sales, retail, or customer service experience is preferred. Technical repair experience is a plus but is not required.
Ability to Commute
Milford, MA or other West District locations, including Natick, Northborough, and Hudson, as needed (Required)
Pay: From $18.00 per hour
Application Question(s):
- Are you able to pass a drug screening and background check?
Work Location: In person
