Penmac Staffing is hiring detail-oriented and customer-focused Call Center Customer Service Reps. In this role, you will be the first point of contact for patients who are filling prescriptions. This role is responsible for gathering and entering prescription information and resolving inaccurate deliveries and other issues the customer may have. If you enjoy helping people with compassion and empathy and thrive in a fast-paced environment, this could be the perfect opportunity for you!
Responsibilities
- Answer inbound calls professionally and efficiently
- Provide chat handling for clients who prefer using their chat feature.
- Review documents for accuracy and completeness; follow up when additional information is required
- Uphold HIPAA requirements and comply with all pharmacy regulations
Requirements
- Have a passion for connecting with and helping others.
- Customer service experience required
- Previous call center experience preferred.
- Pharmacy or healthcare experience preferred
- Data entry, multitasking, and communication skills required
Schedule Details
Multiple shifts are available Monday through Saturday
Apply online or contact Penmac Staffing in Springfield, MO for more information.
Why Penmac
Penmac Staffing offers affordable health insurance options with no waiting period! Long-term Penmac employees may participate in our 401k retirement savings plan and become participants in our employee stock ownership plan. We provide free, fast, and friendly help finding a job that matches your skills and schedule.
About Penmac Staffing
We have been placing people first since 1988. We offer temporary, temp-to-hire, long-term, and direct hire job opportunities in a variety of industries. Penmac, a 100% employee-owned company, operates 30 offices in seven states. Penmac is an Equal Opportunity Employer.
Watch for a call from Recruiter Penny!
After submitting your application, you may be contacted by Penny, our Virtual Recruiter. If you have time to talk with her, she'll ask you some pre-screening questions about this position and your experience and preferences. She'll pass that information along to a staffing specialist who will continue the interview process.
By completing this application, you agree to receive AI-generated calls, text messages, or emails from Penmac Staffing Services, Inc. and its affiliates and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. Our privacy policy is available at: https://www.penmac.com/privacy-policy/.
