Advanced Appliance Service is afamily owned and operated business providing appliance repair to Charlotte and surrounding areas for over 34 years. We are currently seeking an office member who will assist with accurate and timely claims processing; daily ordering of appliance parts from multiple distributors and be able to meet our customer’s needs with exceptional customer service.
- Customer Service: 2 years (Required)
- Claim Processing Experience: 2 years (Preferred)
- Facilitates claims processing between manufactures, dealers and customers; reviewing claim status, communicate with necessary clients to resolve outstanding claims.
- Familiarity with posting payments
- Submit appliance parts orders through authorized part warehouses via email, phone and web to ensure timely arrival
- Appointment scheduling using a dispatching software
- Answering incoming calls
- Supports technicians and other office staff to efficiently assist our customers
- Be able to work overtime if needed and/or required
Skills, Knowledge, Abilities and Attributes
- Strong interpersonal skills including professionalism with written and verbal communication
- Ability to organize and prioritize work in a fast-paced demanding environment
- Empathetic listener
- Ability to learn new processes and procedures quickly and accurately
- Ability to work independently with minimal supervision
- Natural tendency to remain calm under pressure
- Self-confident to learn from mistakes
- Focused on Results
- Solutions driven
- Positive, compassionate, friendly and a team player
- Outstanding follow-through and follow up skills
- Exceptional time management skills with the ability to organize and manage multiple tasks at once
- Demonstrated competency in Windows-based PC environment, keyboarding proficiency, internet savvy, and use of automated systems
- Ability to fluently speak, read, and write in the English language
- HS Diploma or GED
Benefits offered include:
- Competitive Hourly pay (overtime available)
- Health, Dental, and Vision insurance
- Life insurance
- Short/Long term disability insurance
- Paid Vacation
- Paid Holidays
- 401(k) retirement plan
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Customer Service: 2 years (Preferred)
- Accounts Receivable: 1 year (Required)
Work Location: In person
