Customer Service Representative
Charlotte, North Carolina
Jones Networking is recruiting for a Customer Service Representative to join a growing international manufacturing company in Charlotte, NC. This is an excellent opportunity to join an industry leader that combines innovative engineering with a collaborative, family-oriented culture. The ideal candidate will have 3+ years of customer service or sales support experience, strong attention to detail, and a passion for delivering exceptional customer service.
Customer Service Representative Requirements:
- Provide day-to-day sales support to Regional Sales Managers and customers throughout the sales cycle
- Prepare and process customer quotations, including lead times, delivery terms, and payment information
- Enter and process customer purchase orders accurately within the ERP system
- Review factory order confirmations and communicate order status and updates to customers
- Coordinate with internal departments regarding inventory availability, shipping, and order fulfillment
- Assist with product return authorizations (RMA) and customer claims
- Maintain accurate documentation within the company's document management system
- Prepare and distribute sales reports to support regional sales initiatives
- Build and maintain strong customer relationships while providing timely and professional service
- Perform additional administrative and customer support duties as needed
Customer Service Representative Requirements:
- High school diploma or GED required
- Minimum of 3 years of customer service, sales support, order management, or inside sales experience
- Strong proficiency with Microsoft Office, including Word and Excel
- Experience working with ERP systems is preferred
- Excellent organizational, verbal, and written communication skills
- Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment
- Customer-focused with a collaborative, team-oriented mindset
Customer Service Representative Salary & Benefits:
- Competitive salary based on experience
- 100% Employer Paid Medical, Dental, and Vision insurance
- 401(k) with company match
- Generous Paid Time Off and paid holidays
- Opportunity for professional growth with a rapidly expanding organization
- Collaborative, family-oriented work environment with a modern facility
Pay: $41,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
