Position Overview
We are seeking a polished, professional, and attentive Private Bar / Mini Bar Attendant to deliver an exceptional Forbes Travel Guide-level experience within our luxury environment at Palm House. This role is integral to creating a seamless, personalized guest journey through the meticulous curation, presentation, and maintenance of in-room mini bars and private lounge offerings. The ideal candidate brings a passion for hospitality, an eye for detail, and a natural ability to anticipate guest needs with discretion and care.
Key Responsibilities
- Curate, stock, replenish, and organize in-room mini bars and private lounge areas, ensuring all offerings are presented with precision, elegance, and consistency.
- Monitor inventory levels daily and proactively communicate supply needs to management.
- Ensure all products are fresh, properly labeled, and aligned with Palm House luxury standards.
- Serve beverages and light fare to guests in a courteous, refined, and discreet manner when required.
- Anticipate guest preferences by reviewing profiles and tailoring selections to enhance the guest experience.
- Accurately record, post, and manage mini bar consumption and guest requests in a timely manner.
- Maintain the highest standards of cleanliness, hygiene, and organization across all assigned areas.
- Ensure full compliance with health, safety, and sanitation regulations.
- Assist in the setup and breakdown of private lounge spaces for special occasions and VIP experiences.
- Collaborate seamlessly with Housekeeping, Front Office, and Food & Beverage teams to ensure a cohesive service experience.
- Conduct routine quality checks to uphold consistency and excellence across all guest touchpoints.
Forbes Luxury Service Standards
- Deliver intuitive, anticipatory service that exceeds expectations without being intrusive.
- Maintain a polished, confident, and professional presence at all times.
- Demonstrate exceptional attention to detail in both presentation and execution.
- Communicate with refinement, using guest names whenever possible.
- Uphold the highest level of discretion and confidentiality.
- Ensure all environments reflect impeccable luxury standards.
Skills and Qualifications
- Previous experience in luxury hospitality, bar service, or guest relations preferred (Forbes Travel Guide experience a plus).
- Strong knowledge of beverages, including wines, spirits, and premium amenities.
- Excellent communication and interpersonal skills.
- Exceptional attention to detail and organizational abilities.
- Ability to work both independently and collaboratively within a team.
- Professional appearance and demeanor with a service-driven mindset.
- Ability to handle guest requests with discretion, efficiency, and grace.
- Flexibility to work varied schedules, including evenings, weekends, and holidays.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift and carry items up to 25 lbs.
- Ability to bend, reach, and perform repetitive tasks.
Our Commitment to Diversity & Inclusion
At Palm House, we believe our strength comes from our people. We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply. We value different perspectives and experiences and strive to create an environment where everyone feels they belong.
