POSITION SUMMARY:
The Oncology Registered Nurse (RN) serves as a vital liaison between providers, patients, families, outside treatment facilities, and interdisciplinary team members. This role integrates patient education, telephone triage, provider support, care coordination, and clinical facilitation to ensure high-quality, evidence-based oncology care.
The RN supports patients across the continuum of care, including treatment planning, symptom management, survivorship preparation, medication coordination, and follow-up care. This position promotes service excellence, operational efficiency, regulatory compliance, and adherence to Michiana Hematology-Oncology (MHO) standards.
ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES:
Clinical Care & Patient Support
-
Perform comprehensive telephone triage assessments using oncology knowledge and approved standing orders.
-
Develop, implement, and document individualized plans of care in collaboration with providers.
-
Provide symptom management guidance and patient interventions as appropriate.
-
Perform clinical duties including dressing changes, port draws, IV fluids, and assistance during emergent situations.
-
Assist with medication refills per standing orders; forward controlled substance requests to the prescribing provider.
-
Send appropriate anti-emetics and chemotherapy-related medications to pharmacy per treatment plan.
-
Support survivorship planning by preparing materials for survivorship appointments.
-
Collaborate with follow-up programs to assess patient tolerance post-treatment (2–3 days after therapy).
Care Coordination & Facilitation
-
Serve as liaison between MHO providers and outside treatment facilities administering therapy.
-
Ensure accurate transmission and documentation of orders in Mosaiq, including dosing and scheduling accuracy.
-
Assist in development and implementation of care plans.
-
Coordinate new treatment starts according to physician orders.
-
Review and coordinate insurance authorizations and outpatient orders.
-
Act as liaison to resolve insurance and reimbursement issues in collaboration with appropriate departments.
-
Maintain up-to-date knowledge of chemotherapy billing and reimbursement procedures.
-
Support value-based care initiatives and process improvement efforts.
Provider & Administrative Support
-
Review labs, letters, and documents for provider review.
-
Identify urgent documents requiring immediate provider attention.
-
Enter care plans into EMR systems based on provider orders.
-
Assist with medication refill documentation and provider approval workflows.
-
Utilize technology and innovative methodologies to enhance patient and provider workflows.
-
Support quality improvement initiatives and operational enhancements.
Documentation & Compliance
-
Document all patient interactions, assessments, interventions, and care plans accurately and timely.
-
Ensure compliance with HIPAA, OSHA, and all governing regulatory agencies.
-
Maintain strict confidentiality and professional discretion.
-
Adhere to MHO policies, procedures, and standards of excellence.
KNOWLEDGE, SKILLS & ABILITIES
-
High school diploma or GED required.
-
Current State of Indiana Registered Nurse (RN) License required.
-
Oncology experience preferred.
-
Chemo/ONS certification highly desirable.
-
Proficient in Microsoft Office and electronic medical records (Mosaiq experience preferred).
-
Strong understanding of oncology treatment regimens and symptom management.
-
Excellent communication, organizational, and documentation skills.
-
Strong clinical judgment and critical thinking abilities.
-
Ability to work independently and collaboratively in a high-stress, fast-paced environment.
-
Strong interpersonal skills with the ability to build rapport with patients, families, and interdisciplinary teams.
