Position Summary
The Dispatcher serves as the central hub of daily service operations — scheduling calls, assigning technicians, and keeping communication flowing between customers, field staff, and the office. From urgent emergency repairs to routine maintenance visits, the Dispatcher ensures the right technician reaches the right job with the right information, every time.
Who we are
Temco is part of the ResiXperts platform, one of the top 40 plumbing and HVAC platforms in the United States. Our company focuses on top-tier customer service and creating real career paths for people in the skilled trades.
If you're looking to grow your career in HVAC while working with a supportive team, we’d love to hear from you.
Essential Duties and Responsibilities
- Schedule and dispatch technicians to service calls, maintenance visits, and installations based on priority, skill set, and location
- Optimize daily routes to minimize drive time and maximize technician productivity and revenue per day
- Answer inbound customer calls, address inquiries, and provide real-time job status updates
- Manage and resolve customer complaints and scheduling conflicts in a professional and timely manner
- Serve as the primary liaison between field technicians and the office throughout the day
- Relay complete job details to technicians, track job progress, and adjust schedules as needed in real time
- Identify and dispatch rehash calls (previously unsold opportunities) and earn bonus incentives when a sale is closed
- Troubleshoot field issues and proactively resolve scheduling conflicts or unexpected delays
- Maintain and update customer records, job notes, and databases accurately in ServiceTitan
- Process invoices, warranties, and job-related paperwork in a timely manner
- Assist with technician time reports and billing as needed
Qualifications
- Minimum 2 years of experience in a dispatch role, preferably in HVAC, plumbing, or a related field service industry
- Experience with ServiceTitan strongly preferred
- Strong verbal and written communication skills across phone, email, and internal platforms
- Excellent organizational and multitasking abilities with the capacity to manage a live dispatch board in real time
- Ability to evaluate technician skill sets and make quick, revenue-driven dispatch decisions
- Proactive problem-solving mindset with the ability to prioritize under pressure
- Customer service-focused — able to handle ETA updates, complaints, and reschedules professionally
- Detail-oriented with strong administrative follow-through on invoices, parts orders, timecards, and work orders
- Positive, professional attitude with the ability to lead by example and uphold company values
Tools and Equipment
The Dispatcher will work within ServiceTitan as the primary dispatch and scheduling platform. Proficiency with multi-line phone systems, scheduling software, and standard office productivity tools is required. Experience with live dispatch boards and CRM systems is expected.
Physical Requirements
- Primarily office-based; extended periods of sitting and computer use required
- Ability to manage multiple screens, phone lines, and systems simultaneously
- Ability to communicate clearly by phone for extended periods throughout the day
- Ability to work in a fast-paced, open office environment with moderate to high activity levels
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Experience:
- Dispatching: 2 years (Required)
- HVAC/plumbing: 1 year (Preferred)
- Customer service: 2 years (Required)
Work Location: In person
