Long-Lewis of Prattville is currently seeking a highly motivated and experienced Mobile Service Manager. to join our team! This is an excellent opportunity for someone with a background in dealership or large facility service who possesses an entrepreneurial mindset, high energy, and exceptional customer service skills. The ideal candidate thrives in a fast-paced environment and is eager to lead a team dedicated to excellence in service.
Job Overview:
The Mobile Service Manager will oversee and direct the Mobile Service Team, which includes Onsite Service Coordinators, Pick-up & Delivery Coordinators, Service Advisors, and Technicians. This role involves managing communication between the team and customers throughout the repair and maintenance process, ensuring that all updates are accurate, timely, and clear. The Mobile Service Manager listens to both customers and team members to fully understand service needs, set realistic expectations, and stay on top of repair progress and special orders. The manager will be responsible for creating and maintaining an efficient, well-run department.
Key Responsibilities:
Supervise and guide the Mobile Service Team to ensure high-quality service and customer satisfaction.
Facilitate clear and effective communication between the team and customers throughout the service process.
Listen to customer and advisor feedback to fully assess needs and manage service expectations.
Ensure the team is informed and on track with the status of repairs, maintenance, and special orders.
Maintain a well-organized and efficient service department.
Qualifications:
High school diploma or GED required.
Valid, unrestricted driver’s license with a clean driving record.
Minimum of two years of dealership or large facility service experience preferred.
Knowledge of Ford Mobile Service Structure is a plus.
Strong communication skills and a professional appearance.
Positive attitude, ability to remain calm under pressure, and a commitment to providing world-class customer service.
If you are a driven and detail-oriented individual looking to make a significant impact in a fast-paced, customer-focused environment, we encourage you to apply for this exciting opportunity!
Preferred
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2 year(s): Dealership/Large Facility Experience
Required
Required
Preferred
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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Enthusiastic: Shows intense and eager enjoyment and interest
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Innovative: Consistently introduces new ideas and demonstrates original thinking
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Leader: Inspires teammates to follow them
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Team Player: Works well as a member of a group
Preferred
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Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
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Goal Completion: Inspired to perform well by the completion of tasks
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Job Security: Inspired to perform well by the knowledge that your job is safe
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Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
