Overview
Join our dynamic team as a Part-Time Desktop Support Technician specializing in Windows 11 deployment! In this energetic role, you will be the frontline hero for technical support, ensuring seamless setup, troubleshooting, and maintenance of desktop systems across our organization. Your proactive approach will empower users with reliable technology solutions, enhance operational efficiency, and contribute to a positive user experience. This position offers a flexible schedule perfect for tech enthusiasts eager to make an impact while developing their IT support skills in a fast-paced environment.
Responsibilities
- Provide hands-on technical support for desktop computers, laptops, mobile devices, and peripherals, ensuring optimal performance and user satisfaction.
- Assist with the deployment and configuration of Windows 11 operating systems, including imaging, updates, and system upgrades.
- Troubleshoot hardware issues such as computer hardware failures and equipment malfunctions to minimize downtime.
- Resolve software problems related to operating systems, applications like Microsoft Office, and other productivity tools through effective troubleshooting techniques.
- Manage help desk tickets using systems such as ServiceNow or , documenting issues clearly and following up to ensure timely resolution.
- Support network connectivity issues including LAN/WAN, VPN access, firewall configurations, TCP/IP settings, DNS resolution, and network troubleshooting.
- Collaborate with IT infrastructure teams on tasks involving Active Directory management, (), for software deployment, and computer management tasks.
- Assist in maintaining security protocols by supporting firewall configurations and network administration practices like or BMC Remedy.
- Contribute to the maintenance of IT assets by supporting hardware inventory management and equipment troubleshooting efforts.
- Communicate effectively with users at all levels to deliver exceptional customer service while explaining technical solutions clearly.
Skills
- Strong knowledge of Windows operating systems (Windows 10/11), , and environments.
- Proven experience in technical support roles with help desk systems such as ServiceNow or .
- Expertise in computer networking concepts including LAN/WAN, TCP/IP protocols, DNS management, VPN setup, firewall configuration, and network troubleshooting.
- Familiarity with Active Directory management, GPOs (), (), and Windows Server environments.
- Skilled in hardware support—troubleshooting computer hardware components and peripherals—and software troubleshooting across various applications.
- Experience supporting mobile devices and operating systems with a focus on seamless integration into existing IT infrastructure.
- Excellent communication skills with the ability to explain complex technical issues clearly to non-technical users.
- Analysis skills necessary for diagnosing issues quickly and implementing effective solutions efficiently.
- Knowledge of IT security practices including network security measures such as firewalls and VPNs to protect organizational data integrity.
Embark on this exciting opportunity to sharpen your IT skills while supporting a vibrant organization committed to technological excellence!
Pay: $20.00 - $30.00 per hour
Benefits:
Application Question(s):
- Security Requirement: Applicants must currently hold or be eligible to obtain a U.S. Government Public Trust clearance. Employment is contingent upon meeting all government security requirements.
Work Location: In person
