We are looking to hire a seasonal employee for our Sandburg Pool Front Desk Attendant position.
Position: Pool Front Desk Attendant
Job Type: Part-time/Seasonal (April-October)
Location: Sandburg Pools (Managed by FFC Old Town)
Compensation: $17 per hour
Pre-Season Duties and Responsibilities at Both Pools: (April/May)
- Unpack all pool supplies and deck equipment from cabanas
- Perform detailed cleaning of all pool equipment, guard office, break room, locker rooms, pool seating, and surrounding areas
- Thoroughly clean the interior of pools and gutters
- Set up pool deck and seating according to designated photo layout
In-Season Duties and Responsibilities:
- Check in and greet members by name and always with a smile
- Track all membership inquiries made in person and over the phone utilizing tracking form provided by Pool Manager
- Assist Pool Manager in checking and maintaining pool chemical levels and temperature and recording all test results in chemical log
- Know and follow procedures as described in the appropriate procedures manual
- Enforce all pool rules including usage restrictions for limited use passes
- Answer all questions for members and guests in accordance with pool procedures
- Be aware of information sheets on various activities
- Responsible for control of cash handled at the register
- Answer phone promptly and direct calls accordingly in a professional manner
- Keep front desk area clean, neat and organized
- Maintain an accurate cash drawer and balance cash register at the close of each shift
- Attend all required department and club staff meetings
- Provide additional support the Customer Service Manager as needed
- Responsible for opening, closing and shift specific cleaning tasks in locker rooms, bathrooms and on pool deck
- Responsible for reporting any maintenance issue to Pool Manager and Sandburg facility maintenance upon identification of issue
- Responsible as directed by Pool Managers and Head Guards to assist as needed with shift reporting
- Responsible for being aware and attentive to team mates and patrons at all times. Cell phone or reading material is prohibited for use on shift
Post-Season Duties and Responsibilities at Both Pools (September/October)
- Break down pool deck setup and properly store equipment and supplies
- Perform a comprehensive final deep cleaning of all pool equipment, locker rooms, offices, and common areas
- Clean and prepare pools and gutters for off-season closure
- Assist with packing and securing all seasonal materials for storage and put into the cabanas
Qualifications:
- Six (6) months to one (1) year of previous customer service, hospitality, retail (or related industry)
- Must be at least 16 years of age
- American Red Cross CPR Certification (or equivalent)
- American Red Cross First Aid Certification (or equivalent) (Certification course may be available)
Minimum Requirements:
- Ability to remain alert, stand, and walk for extended periods
- Ability to lift and carry rescue equipment and assist patrons when necessary
- Excellent interpersonal and communication skills
- Energetic and enthusiastic personality
- Ability to multitask, demonstrate initiative and strong work ethic
- Ability to work outdoors in varying weather conditions including heat, sun exposure, and humidity
- Availability to work weekends, holidays, and peak summer hours
- Maintain a professional appearance and demeanor while on duty
- Follow uniform, attendance, and code-of-conduct policies at all times
Professional Conduct and Performance Standards
- All Front Desk Attendants are expected to uphold the highest standards of professionalism, safety, and accountability.
- Maintain a professional appearance and demeanor while on duty
- Wear the assigned uniform and identification at all times while working
- Arrive on time, prepared, and ready to work for all scheduled shifts
- Remain alert, attentive, and engaged throughout all rotations
- Refrain from socializing, personal phone use, or distractions while on stand
- Communicate clearly and respectfully with members, guests, and coworkers
- Follow all policies, procedures, and directives from Pool Management
- Demonstrate teamwork, reliability, and a strong commitment to safety
- Maintain confidentiality regarding member and facility information
- Failure to meet conduct or performance standards may result in disciplinary action, up to and including termination
