Provide exceptional customer service to every patient, whether in person or via telephone in a professional and timely manner, determining their needs and responding accordingly.
Address emails, voicemails, tasks, and faxes daily in a timely and efficient manner.
Safeguard the privacy of patient health information in compliance with HIPAA regulations.
Answer phone calls and respond to patient inquiries in a courteous and professional manner.
Schedule patient appointments in an efficient and timely manner, ensuring optimal utilization of office resources.
Confirm patient appointments and follow-up as necessary.
Respond to patient referral requests within 48 hours.
Enter authorization information into the patient account in the system.
Maintain patient information confidentially and in accordance with legal and office standards.
Travel to other locations.
Print patients’ medication lists prior to triage.
Ensure that the work area and lobby are always neat and orderly.
Attend required meetings and actively participate in committees as needed.
Obtain and accurately enter patient demographic and insurance information into the patient registration system.
Obtain signed financial policies and HIPAA authorization forms for all new and annual patients.
Verify insurance coverage and document benefits information.
Collect patient payments per office policies.
Prepare daily deposits for office co-pays collected.
Houston is a diverse city with a booming job market in energy, healthcare, and tech. It has no state income tax, an affordable cost of living, and world-class dining and entertainment. Green spaces, museums, and pro sports teams add to its appeal. Whether for career growth or culture, Houston has it all.
