General Definition of Work
Under regular supervision, performs professional work providing in-depth technical expertise and support in the area of information technology. Supports Information Technology for all software and hardware that is supported by the City of Winston Salem Utility Division. The scope of responsibility typically encompasses multiple functional areas of IT operations including customer support, desktop and mobile device management, and software support.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills and Abilities
Thorough knowledge of the Windows operating systems, desktop application management, peripherals, and networking; thorough knowledge of the functions and operation of city departments; ability to make arithmetic computations using whole numbers, fractions and decimals; ability to compute rates, ratios and percentages; thorough knowledge of the methods and practices used in scheduling computer operations, providing required control and security of all data input and output; ability to analyze data and develop processing procedures for the performance of information services; ability to design, layout, and set-up networks and network computers; knowledge of Microsoft Office Suite and position specific software; ability to establish and maintain effective working relationships with associates and user department officials; ability to prepare reports and communicate technical information effectively both orally and in writing, and ability to follow oral and written instructions.
Education and Experience
Bachelor's degree with coursework in Information Technology Systems, Database Administration, Data Analysis, or related field and considerable experience in IT support, or computer-related occupation, or equivalent combination of education and experience.
