About the Role
RDS Southwest Hospitality keeps restaurants running. We deploy, service, and support the point-of-sale and networking technology behind franchise restaurant operators across the Southwest.
We're hiring a Service Manager to run our equipment service operation end to end — the repair bench, the parts inventory, and everything moving in and out of the warehouse. When a store's technology fails, you're the reason a working replacement is on a truck the same day.
This role reports to the Director of Operations and works closely with service, support, and systems technicians.
What You'll Do
Equipment Service
- Manage intake, diagnosis, repair, and testing of POS equipment, network hardware, and peripherals
- Maintain repair turnaround times and quality standards across the bench
- Track warranty status, RMAs, and manufacturer service claims
- Build and refine repair workflows and documentation
Inventory
- Own inventory accuracy for parts, spares, and deployable equipment
- Run cycle counts and reconcile discrepancies
- Forecast equipment and parts needs against upcoming installs and openings
- Stage and kit equipment for field deployments and new store openings
Shipping & Receiving
- Manage inbound receiving, inspection, and put-away
- Coordinate outbound shipments to job sites, stores, and technicians
- Handle carrier relationships, freight scheduling, and shipping cost control
- Process returns, defective units, and equipment recovery from decommissioned sites
Service Delivery
- Coordinate service requests from intake through fulfillment
- Track and report service metrics and KPIs
- Handle escalations and drive them to resolution
- Manage service team performance and schedules
What You Bring
- 5+ years in service management, depot repair, warehouse operations, or a related field
- Hands-on comfort with electronic equipment repair and troubleshooting
- Proven inventory management experience — you've owned count accuracy, not just used a system
- Experience with shipping, receiving, and carrier coordination
- Working knowledge of restaurant technology and restaurant operations
- Strong organizational skills and follow-through under pressure
- Experience managing a small team
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
