JOB
The City of Campbell's Police Department is seeking qualified candidates for Per-Diem Public Safety Dispatcher
Under general supervision, to receive and transmit routine and emergency telephone, radio and computer messages; to keep a variety of police records; and to do related work as required.
This recruitment is open on a continuous basis and selections may be made at any time within the process. EXAMPLE OF DUTIES Typical duties will include, but are not limited to:
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Answers all telephone calls promptly and courteously; makes rapid and accurate determination of the nature of each call and the degree, severity, and location of any emergency;
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Refers non-emergency callers to the appropriate agency or other resource;
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Questions emergency callers to elicit complete and accurate information necessary for emergency response and enters information in the computer-aided dispatch system;
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Gather information using multiple audio and visual resources;
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Selects emergency response units in exact accordance with established user agency policies and procedures;
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Promptly and properly alerts response units in exact accordance with user agency policies and procedures;
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Maintains current status on all field units;
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Closely monitors any situation presenting a potential danger to the life or safety of field personnel and takes immediate action to dispatch assistance as required;
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Maintains radio contact with field units and enforces proper channel control, discipline, and courtesy;
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Maintains records and logs reflecting the outcome and details of emergency incidents;
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Participates in training and evaluation activities to establish and maintain a high level of proficiency;
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Accesses automated law enforcement systems, inputs data and information, and makes accurate entries into automated record files in accordance with applicable laws, statutes and Department of Justice requirements;
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Builds and maintains positive working relationships with coworkers, other City employees, and the public using principles of good customer service.
SUPPLEMENTAL INFORMATION
Applications are only accepted online. Emailed or faxed applications will not be accepted. Resumes should be attached separately. Please do not substitute “see resume” on the employment history section of the applications. Your application application is incomplete, you do not answer the supplemental questions, or if the required documents are not included in your application packet.
TESTING PROCESS
Following initial screening of applications and supplemental questions, those applicants with the most appropriate qualifications will be invited to continue in the selection process.
Online typing certificates will be accepted. If you do not have a typing certificate and would like to take the test in person, please schedule an appointment at a vocational school or a staffing agency. Express Employment in San Jose offers typing certification tests. To schedule, please call (408) 378-2700.
In compliance with the American with Disabilities Act, the City of Campbell will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Human Resources Division.
The City of Campbell is an Equal Opportunity Employer