Operations Coordinator
Heal RI, LLC – Barrington, RI:
About Heal RI
Heal RI is a growing trauma-focused outpatient mental health practice dedicated to providing exceptional care to children, adolescents, adults, and families. We believe our clinicians do their best work when supported by strong operational systems, efficient workflows, and a collaborative team. We are looking for someone who enjoys solving problems, creating systems, taking initiative, and helping build an organization from the inside out. This is more than an administrative role—it’s an opportunity to become an integral part of our leadership team.
Position Overview
This position begins as a part-time Operations Coordinator while you receive comprehensive, 3-6 weeks of training in our practice systems and workflows. Upon successful completion of training, the position transitions into a full-time Operations Coordinator role with salaried pay, and opportunities for continued professional growth and advancement.
Responsibilities
Practice Operations
- Oversee day-to-day office operations
- Coordinate client scheduling and communication
- Maintain office organization and vendor relationships
- Support clinicians and ensure smooth daily workflow
- Manage clinician CAQH profiles
Human Resources
- Coordinate onboarding of new employees
- Maintain personnel documentation
- Track PTO and attendance
- Assist with implementation of office policies
Payroll
- Prepare payroll for owner review and approval
- Track compensation changes and paid time off
- Coordinate payroll processing
Insurance & Credentialing
- Monitor credentialing and recredentialing timelines
- Follow up with insurance companies
- Maintain provider records
- Assist with insurance audits and compliance
TherapyNotes Administration
- User administration
- Scheduling support
- Reporting and workflow optimization
- Client self-pay and credit card management
Financial & Administrative Support
- Coordinate bookkeeping with CPA
- Organize invoices and vendor accounts
- Monitor operational expenses
- Assist with budgeting
- Oversee recurring bill payment
Process Improvement
- Create and maintain Standard Operating Procedures (SOPs)
- Improve office workflows
- Develop organizational systems
- Support continued practice growth
- Assist with practice marketing and social media
- Participate in leadership and staff meetings
Qualifications
We’re looking for someone who:
- Enjoys creating systems and improving processes
- Is highly organized and detail-oriented
- Works independently and takes initiative
- Communicates professionally and compassionately
- Learns new technology quickly
- Thrives in a growing, fast-paced environment
Experience with healthcare administration, project coordination, bookkeeping, HR, credentialing, or office management is preferred but not required. We value problem-solving ability, organization, and a willingness to learn.
Benefits
- Some paid vacation and sick time
- Flexible scheduling with occasional hybrid/work-from-home opportunities based on operational needs
- Professional development opportunities
- Opportunity to grow into a key leadership position within an expanding practice
This is a unique opportunity to help shape the future of a growing behavioral health organization. You’ll work directly with the owner and clinical team to build efficient systems, support exceptional clinicians, and make a meaningful impact on the care our clients receive. If you’re someone who enjoys organization, leadership, and building something that lasts, we’d love to hear from you.
Job Type: Full-time
Pay: $61,000.00 - $65,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
- Professional development assistance
Work Location: Hybrid remote in Barrington, RI 02806
