Job Description
Responsibilities include scheduling appointments, answering the telephone, setting up new clients and patients, preparation and maintenance of medical records, filling some prescriptions, over the counter sales, mailings, computer operation, financial transactions, and front office and reception area maintenance. Receptionists will assume the responsibility for acquiring the medical and legal information necessary for the performance of their duties. Receptionists must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow- through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is expected.
A receptionist has influence with our client’s other positions do not. A receptionist is the first impression a current or potential client sees or hears, and that comes with certain obligations.
Essential duties and responsibilities
- Provide top-notch customer service
- Maintain a professional appearance (clothes and attitude)
- Being attentive to client and pet needs
- Identify and work compassionately with clients in various emotional states
- Work patiently with distressed, frustrated or disgruntled clients
- Answer and triage phone calls from clients
- Schedule appointments and schedule procedures
- Check-in clients
- Monitor client flow from check-in to discharge
- Monitor schedule and flow
- Client call backs
- Managing record requests between other hospitals and specialty practices
- Fill prescriptions
- Client education
- Understand vaccinations, basic lab tests, common diseases, and pet behavior
- Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, exam rooms, kitchen and kennels if needed
- Process payment transactions
- Maintain proper documentation in the electronic medical record
- Relay appropriate information to/from clients to doctors and/or management
- Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program
Job Types: Full-time
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
