FLSA Status
Non-Exempt
SUMMARY
Performs routine clerical work, answers telephones, receives the public, and provides assistance to clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned.
- Answer telephone and direct callers to the appropriate associate or department.
- Receive the public and answer questions; respond to inquiries from clients and others as appropriate and refer, when necessary, to the appropriate person, or department.
- Deliver mail to and pick up mail from Post Office.
- Process and distribute mail.
- Enter data into appropriate computer system.
- Assist public with the use of facilities.
- Notify and/or deliver incoming packages to end recipient.
- Maintain safe and clean reception area.
- Process certificates of coverage.
- Assist others in Agency with clerical tasks as needed.
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
- Design -Demonstrates attention to detail.
- Communication – Clearly communicates with others both orally and in writing.
- Collaboration – Works well with a team as well as independently.
- Initiative – Works effectively with regular supervision.
- Quality Management – Looks for ways to improve and promote quality through continuous improvement.
- Cost Consciousness – Understands and follows cost saving measures.
- Ethics – Treats people with respect; Inspires the trust of others; Works ethically and with integrity; Upholds organizational values.
- Planning/Organizing – Prioritizes and plans work activities; Sets goals and objectives; Practices effective time-management skills.
- Multitasking – Manages multiple projects simultaneously in an organized manner, handles interruptions without losing track of status of other projects.
- Quality – Demonstrates accuracy and thoroughness.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education/Experience
High School diploma (or GED) required
Minimum one year experience in a clerical role required.
Prior receptionist experience preferred.
- Language Ability
Ability to read, analyze, and interpret information in memos, reports, E-mails, and other documents; Ability to communicate effectively orally and in writing to clients, employees, vendors and members of the community.
- Math Ability
Basic math skills required.
- Reasoning Ability
Basic reasoning skills required.
- Certificates and Licenses
No certifications required.
- Supervisory Responsibilities
This position does not supervise others.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This job is performed primarily in an office setting
- The noise level in the work environment is usually low to moderate
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 25 pounds; Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus; While performing the duties of this job, the employee is regularly required to sit, stand, bend, stoop and walk; use hands to finger, handle, type on computer keyboard, or feel and talk or hear.
