Chiropractic Office | Puyallup, WA
We are an established chiropractic clinic that has been serving our community for over 10 years. As our clinic continues to grow, we are adding a Clinic Phone Support Specialist whose primary responsibility is to help support both our patient communication and front desk operations.
This role is combines phone-based patient support with front desk duties and is ideal for someone who is calm, organized, and confident communicating with people over the phone. You will be responsible for ensuring our patients receive timely, professional phone communication and that our schedule stays full and organized.
About the Role
This position includes two primary areas of responsibility:
- Mondays, Wednesdays, and Fridays: Focus on phone communication and patient outreach
- Tuesdays and Thursdays: Front desk patient check-in and office flow support
You will play an important role in helping our clinic stay organized, maintaining patient communication, and creating a positive patient experience.
Primary Responsibilities
Phone Support Duties (Mondays, Wednesdays, Fridays)
- Answer incoming calls promptly and professionally
- Respond to voicemail messages throughout the day
- Call patients who are late or missed appointments
- Reach out to patients who have not been in recently to help get them back on the schedule
- Schedule appointments accurately and efficiently
- Document calls and outcomes clearly in our system
- Support the front desk and clinical team as needed
Front Desk Duties (Tuesdays, Thursdays)
- Greeting and checking in patients professionally
- Answering phones and scheduling appointments efficiently
- Explaining basic insurance benefits and financial expectations
- Collecting payments and handling front desk transactions
- Keeping patient flow organized and on time
- Supporting the doctor and clinical team as needed
This role is NOT for you if:
- You dislike being on the phone most of the day
- You avoid follow-up calls or uncomfortable conversations
- You struggle with organization or task completion
- You need constant direction to stay on task
This role IS for you if:
- You enjoy talking with people on the phone
- You communicate clearly, confidently, and professionally
- You are organized and follow through consistently
- You are comfortable influencing patients to stay on schedule
- You can remain calm and positive, even during busy periods
Schedule
- Full-time hours (M-F 8:15 - 6:15 with lunch break)
- In-office position (not remote)
- Training schedule may vary
Compensation & Growth
We believe in clear expectations and consistent pay increases for team members who demonstrate reliability, strong communication, and follow-through.
- $18.00/hour during the initial training period
- $19.00/hour after successful completion of training
- $20.00/hour after 6 months of employment
- $21.00/hour after 1 year of employment
Additional compensation:
- Performance-based raises may be awarded beyond the milestones listed above
- Bonuses may be available based on scheduling and patient outreach goals
Dental and Vision benefits are available after training is complete.
Experience
- Prior experience in customer service, call centers, medical offices, or scheduling roles is preferred
- Healthcare experience is a plus, but not required
- We are willing to train the right person with strong communication skills and reliability
Important
Applicants must complete all screening questions to be considered.
Pay: $18.00 - $21.00 per hour
Expected hours: 40.0 – 45.0 per week
Benefits:
- Dental insurance
- Employee discount
- On-the-job training
- Paid sick time
- Vision insurance
Application Question(s):
- This role requires answering a high volume of inbound calls and making frequent outbound calls (missed appointments and reactivation calls). Are you comfortable doing this for most of your shift?
- This role includes calling patients who have missed appointments or haven’t been in for a while to help get them back on the schedule. How comfortable are you with proactive outreach?
- How do you make sure voicemails, callbacks, and follow-ups don’t get missed during a busy day?
Work Location: In person
