Location: San Julian Oasis Recuperative Care Center, Downtown Los Angeles, CA
(Skid-Row)
Position Purpose: Under direction of the Care Team Supervisor, the Care Team Specialist/Crisis Prevention Specialist will be participating in a multi-disciplinary team, contributing to client engagement, retention, safety and support. The position will interact with staff and clients as a care team member by building rapport and fostering a sense of community. The ideal candidate will have previous experience working with the homeless population in some capacity. The candidate would also have an understanding of de-escalation methods, techniques, and have a firm yet non-aggressive approach with the clients of the SJO-RCC Program.
Principal Responsibilities:
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Performs job functions as prescribed by established policies and procedures within defined scope of education, training and responsibilities
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Establish a positive rapport with clients and express a concern for their well-being.
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Demonstrate understanding and practice harm reduction methods.
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Demonstrate understanding of trauma-informed care.
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Demonstrate non-violent restraint methods, if needed and only as an absolute last resort.
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Monitor the floors by walking corridors and perimeter of the building.
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Maintain a front desk sign in/out sheet for clients, as well as visitors.
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Search clients and/or visitors belongings when they enter the building.
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Assist with clients’ room searches and/or temperature control, as needed.
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Act as floor lead during fire drills and real emergencies, and as lead in performing necessary chair evacuations.
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Document any client and/or client-staff incidents and submit to supervisor in a timely manner.
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Answer front desk phone, as needed.
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Ability to follow all crisis protocol.
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Escort clients to appointments when needed.
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Use appropriate de-escalation techniques and seek assistance when required.
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Demonstrate understanding and awareness of substance abuse and/or negative behavioral health symptoms.
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Must be able to work extended shifts when emergency situations warrant in a 24 hour 7 day a week setting.
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Flexibility to adjust with a multiple schedule change, shift change, and days off. Work schedule is subject to change periodically based on the number of Care Team Specialists.
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Maintains confidentiality at all times.
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Self-identifies potentially unsafe systems/processes/situations and takes initiative to report to the supervisor,
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Performs other duties and tasks as may be required or assigned.
Physical Demands:
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Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Climb stairs, ramps, or ladders occasionally during shift.
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Must be able to kneel, squat, bend for any duration of time and run if needed.
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Occasionally bend/twist at waist/knees/neck to perform various duties, including lift or carry up to 80 lbs.
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Constant use of hands, arms and fingers in reaching/handling/grasping while using radio, phone, notepad, writing reports and other administrative tasks.
Requirements:
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Minimum high school diploma or equivalency
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Strong ability to communicate with homeless individuals who are actively participating in substance abuse and other factors related to homelessness
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Ability to assess and calmly manage tense situations, using verbal de-escalation techniques to diffuse conflicts before they escalate.
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Experience or certification in non-violent crisis intervention (e.g., CPI, MOAB, or equivalent) to handle confrontational or potentially aggressive individuals safely.
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Ability to remain calm and composed in high-stress situations.
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Knowledge of security protocols and procedures.
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Familiarity with emergency response protocols.
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Experience handling confidential documents and detail-oriented.
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Ability to use email, database program(s) of agency and working knowledge of word processing (Microsoft Word) and spreadsheet programs.
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Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel, general public and patients in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.
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Bilingual (English/Spanish) preferred
All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.
Employee Benefits:
At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:
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Medical, Dental, Vision
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Monthly employer-sponsored allowance for assistance with health premiums.
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Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
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Paid time off (vacation, sick leave) and 13 paid holidays.
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401(k) Safe Harbor Profit Sharing plan.
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Mileage reimbursement.
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Short- and long-term disability plans (LTD/STD).
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Life insurance policy & AD&D, and more!
Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.
JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
