Must Have Technical/Functional Skills
- Manage and oversee production support and operational activities for enterprise applications.
- Work closely with customer and make sure all escalations are taken care
- Coordinate and handle critical incidents (P1/P2), ensuring timely resolution and clear communication to stakeholders.
- Work with engineering teams to identify root causes and implement long-term fixes.
- Support cloud migration and modernization initiatives, especially on GCP.
- Drive improvements in monitoring, automation, and operational processes.
- Act as a point of contact between technical teams and business stakeholders.
- Ensure systems meet availability, performance, and compliance requirements.
- Plan and manage routine maintenance activities with minimal or no downtime.
- Collaborate with cross-functional teams including application, infrastructure, and business units
Required Skills & Experience
- Experience in technical project management or IT operations/support.
- exposure to AWS and Google Cloud Platform (GCP) services and cloud environments.
- Understanding of incident, problem, and change management processes.
- Familiarity with cloud-native technologies
- Experience with monitoring and observability tools.
- Basic understanding of enterprise systems integration
- Strong communication and stakeholder management skills.
- Ability to manage global teams and cross-functional collaboration.
Soft Skills
- Strong problem-solving and decision-making ability
- Effective communication with both technical and non-technical stakeholders
- Ability to prioritize and manage multiple tasks under pressure
TCS Employee Benefits Summary:
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-KR3
Salary Range-$140,000-$150,000 a year
