Serve as the primary liaison with the Contracting Officer’s Representative (COR) and exercise full authority for daily contract operations.
Manage all tour and visitor center operations, ensuring services meet the standards outlined in the PWS.
Develop staff schedules, oversee staffing assignments, and ensure coverage during operating hours.
Conduct and oversee guided tours of the BEP currency production floor as needed.
Submit and maintain daily, weekly, and monthly reports on tour numbers, staffing levels, and visitor statistics.
Coordinate and respond to special requests, VIP visits, and educational groups.
Ensure all contractor staff complete BEP-approved tour operations training (including tour script memorization, safety procedures, and customer service standards).
Maintain compliance with BEP safety, security, privacy, and environmental policies.
Maintain CPR certification and be prepared to administer CPR or emergency first aid when needed.
Communicate daily with the COR regarding staffing, operational issues, and corrective actions.
Lead the contractor team in maintaining a professional visitor experience, including crowd management, accessibility accommodations, and visitor engagement.
