Essential Pest Control is one of Tucson's fastest growing Pest Control companies. We are now hiring a service scheduler/customer service representative. Experience is a plus, but not mandatory. We are a Quality Pro company and only accept applicants who have a neat appearance, no criminal history, and the ability to pass a drug screen. We offer medical and dental insurance after 90 days and paid vacation and sick time after a year.
We are looking for a candidate to display great customer service skills while assisting clients over the phone. Someone who can take calls throughout the day while displaying a positive and willing to serve attitude towards our customers. We need a scheduler who is a creative thinker that will assist current customers and help bring in new business. Previous scheduling experience is preferred .
Emails resumes only, please do not come to our office.
Employment incentives:
- Medical and dental insurance available after 90 days of employment
- Paid holidays after 90 days of employment
- 401(k)
- Paid vacation and sick time
Job Duties:
- Provide excellent customer service to our customer by communicating pest conditions, treatment options and product expectations
- Assist customers with service request and rescheduling appointments as needed
- Facilitate the needs of our customers, department, and company
- Schedule and coordinate service technicians’ daily routes, verify routing is efficient
- Able to stay on task and focus on work-based items during work hours
- Outstanding communicator and problem solver
- Able to make cold calls
- Outbound calls to schedule customers appointments
- Oversee routing and scheduling demands
- Up sale additional service as needed
- Printing daily routes and communicate appointment times with technicians
- Optimize routes, to ensure routing is proficient
- Answer Phones
- File
- Help other departments as needed
Requirements:
- Excellent interpersonal and influencing skills to establish trust, credibility and rapport with internal and external customers
- Must have over-the-phone service and scheduling experience
- High school diploma or GED
- Excellent time management skills required
- Proficient with Microsoft Office and web-based programs
- Familiar with Tucson and surrounding areas zip codes
- Type 35 wpm
- Strong work ethic
- Excellent written and verbal communication, and facilitation skills
- Submit and pass initial and random drug screenings
- Must have a clean criminal background check
- Flexible schedule and be able to work weekends when needed
Job Type: Full-time
Work Remotely
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
