Job Overview
We are seeking a Client Service Representative (CSR) to join our growing team. Can you deliver exceptional customer service? Are you interested in helping a range of clients through issues that vary from simple to moderately complex?
Our agency in Red Oak, IA is growing and looking to hire a Client Service Representative to provide excellent customer service to an established book of business. Come join our friendly, competitive work environment today!
We are looking for people who are enthusiastic about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Professional Insurance Associates can provide.
How will you affect the business?
- Effectively manage high volume of incoming calls and walk ins
- Identify and assess client needs to achieve satisfaction
- Quoting, endorsements, certificates and will own the renewal process
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions/alternatives within the time limits and follow-up to ensure a resolution
- Keep records of customer interactions, process customer accounts and file documents
What skills will make me successful in this role?
- Ability and desire to provide results
- Develop professional relationships with your internal and external partners
- Effective communication
- Utilize your resilient and adaptable mindset in the face of shifting priorities
- Eagerness to collaborate with all teams and employees.
Qualifications:
- Customer service experience
- Open to licensing
- High School Diploma
- Good systems agility
- Proficiency in Microsoft Office
Preferred:
- Property and Casualty Insurance License
- Agency Management System experience
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Work Location: In person
