Company Overview
Windy City Cannabis is an inviting family of hometown cannabis dispensaries where passionate Dispensary Associates connect customers to the most trusted and effective cannabis products for their lifestyle. We offer a curated selection of high-quality products, personalized service, and a warm, welcoming vibe that invites people to stay longer and return often.
Summary
The Lead Dispensary Associate partners and supports the Management Team to ensure operational compliance, meet sales metrics, drive staff performance excellence, achieve optimal customer satisfaction, and asset protection. You will serve as a keyholder and Agent-In-Charge, with availability to open and close the store.
As a condition of employment, all newly hired employees of Windy City should be prepared to provide proof of vaccination against COVID-19 prior to their first day of work. Requests for medical or religious accommodation may be made with the company's HR department. Failure to establish proof of vaccination (or approved exemption) may result in offer rescission.
Essential Duties and Responsibilities
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Safeguarding Windy City's people, cash, property and data by enforcing safety rules.
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Perform Front and Back of House Agent-in-Charge duties.
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Coach and provide feedback to dispensary associates.
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Manage inventory and maintain store cleanliness.
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Handle customer issues in accordance with company policy.
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Lead audits, staff training, and compliance initiatives.
Work Skills and Qualifications
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Genuine passion for customer service and team leadership.
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Strong organizational and problem-solving skills.
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Ability to effectively operate POS and inventory systems.
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Familiarity with cannabis industry trends and inventory procedures.
Role Requirements
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At least 1 year in retail or hospitality industry using Point of Sales and basic computer skills, cannabis retail experience a plus.
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At least 1 year of supervisory or management experience is preferred.
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At least 21 years of age.
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Ability to obtain a dispensing agent identification card issued by the state of Illinois.
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Ability to maintain confidentiality and ethical conduct
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Exceptional customer service skills, positive attitude, team player, and strong work ethic.
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Must be and remain compliant with any and all regulatory requirements as they pertain to the industry, personnel law, safety regulations, local codes and organizational rules, regulations, directives, standard operating procedures, state and local laws for working in the cannabis industry.
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While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to 10 pounds (or more with assistance).
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Must be able to remain focused, pay close attention to detail.
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Must be able to communicate clearly and effectively
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Must have open availability and in good standing
- All Team Members who have successfully completed six months of employment in their current position and are in good standing will be considered for promotion and are encouraged to apply to open positions. Being in “good standing” means an accrual of less than five attendance points and less than seven cash handling points. Additional criteria may apply based on the skill, experience, and training requirements for the role, as well as any special certifications necessary for the role.
Compensation and Benefits
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Hourly Rate: $19.50
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Tips
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Medical, Dental, and Vision Insurance
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Sick and Paid Time Off
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401(k)
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40% Employee Discount
NOTE: The above job description summarizes the role responsibilities and is not intended to be all inclusive, it may change.?
Windy City Cannabis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.?
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.?
